Jurish Camille Ilagan
Regional Manager Level 2 - Southeast Asia
Sta. Rosa
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
10
10
years of professional experience
Work History
Regional Manager Level 2 - Southeast Asia
AgoraLab
Makati City, Metro Manila, Philippines (Remote)
08.2021 - Current
- Developed and implemented regional strategies to enhance operational efficiency, resulting in improved team productivity and service delivery.
- Collaborated with cross-functional teams to identify market trends, informing strategic decisions that increased regional market share.
- Spearheaded training programs aimed at enhancing team capabilities, fostering a culture of continuous improvement and professional development.
- Conducted regular performance evaluations and provided constructive feedback, leading to improved employee engagement and retention rates.
- Analyzed regional performance metrics to identify areas for improvement, driving initiatives that enhanced service quality and customer satisfaction.
- Established robust communication channels within the team, promoting collaboration and ensuring alignment with organizational objectives.
- Managed budget allocation for regional projects, optimizing resource utilization and enhancing overall operational effectiveness.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Cloud Engineer
Google
Bonifacio Global City, Taguig
11.2019 - 08.2021
- Developed and implemented cloud infrastructure solutions, enhancing deployment efficiency and reducing downtime for applications.
- Collaborated with cross-functional teams to design scalable cloud architectures, improving system performance and user experience.
- Automated deployment processes using CI/CD pipelines, streamlining operations and increasing release frequency for applications.
- Monitored cloud resources and optimized configurations, resulting in improved cost management and resource utilization.
- Assisted in troubleshooting cloud service issues and providing timely resolutions, maintaining high availability for critical applications.
- Participated in Agile development practices, contributing to sprint planning and retrospectives to enhance team collaboration and project delivery.
- Documented cloud architecture and processes, facilitating knowledge transfer and ensuring compliance with best practices and standards.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
Application Support Analyst
D-Bit
Mall Of Asia, Pasay City
03.2019 - 08.2019
- Provided technical support for application issues, resolving user inquiries and enhancing overall system efficiency.
- Collaborated with cross-functional teams to identify system improvements, leading to optimized application performance and user satisfaction.
- Analyzed application performance metrics, implementing enhancements that improved user experience and reduced downtime.
- Developed and maintained documentation for application support procedures, ensuring consistent knowledge transfer among team members.
Quality Assurance Engineer
RCG Consulting Services
Makati City, Metro Manila, Philippines
05.2018 - 12.2018
- Developed and executed comprehensive test plans to ensure software quality, enhancing product reliability and user satisfaction.
- Collaborated with cross-functional teams to identify and resolve defects, resulting in improved product performance and reduced release cycles.
- Utilized automated testing tools to streamline testing processes, increasing efficiency and allowing for quicker deployment timelines.
- Conducted thorough regression testing for software updates, ensuring compliance with quality standards and minimizing downtime for end-users.
- Analyzed test results and documented findings to provide actionable insights, facilitating data-driven decisions for product enhancements.
- Participated in Agile ceremonies to contribute to sprint planning and retrospectives, promoting a collaborative environment focused on quality deliverables.
Technical Support Representative
Telstra
Mall Of Asia, Pasay City
10.2017 - 04.2018
- Provided technical assistance to customers, resolving issues efficiently and enhancing overall user satisfaction.
- Diagnosed and troubleshoot network problems, ensuring prompt resolution and minimizing downtime for users.
- Collaborated with cross-functional teams to streamline support processes, improving response times and customer experience.
- Educated customers on product features and troubleshooting techniques, empowering users to resolve minor issues independently.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Technical Support Representative
Dell Computers
Northgate, Alabang, Muntinlupa City
10.2016 - 04.2017
- Help customers fix their Dell computer issues through call.
- Diagnosed and troubleshoot technical problems through system diag.
Web Designer
Personiv
Northgate, Alabang, Muntinlupa City
12.2015 - 10.2016
- Designed and developed responsive web layouts using HTML, CSS, and JavaScript to enhance user experience and engagement.
- Collaborated with cross-functional teams to create visually appealing digital marketing materials, strengthening brand identity and consistency.
- Utilized Adobe Creative Suite to produce high-quality graphics and interactive elements, improving project delivery timelines.
- Implemented SEO best practices to optimize website performance, increasing organic traffic and improving search rankings.
Education
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
Santo Tomas, Province Of Batangas, Philippines 04.2001 -
Skills
Operational efficiency
Team productivity
Market analysis
Strategic planning
Performance evaluation
Employee engagement
Business development
Budget management
Cross-functional collaboration
Continuous improvement
Web design
SEO optimization
Operational management
Business development and planning
Performance management
Cost reduction
Human resources management
Operations improvements
Productivity improvements
Cloud Technology
Artificial Intelligence
Zendesk
Jira
Salesforce
Accomplishments
- Collaborated with various in developing support for AI.
- Supervised team of 20+ staff members.
- Achieved permanent solution through effectively helping with actively troubleshooting and familiarizing with technology.
Timeline
Regional Manager Level 2 - Southeast Asia
AgoraLab
08.2021 - Current
Cloud Engineer
Google
11.2019 - 08.2021
Application Support Analyst
D-Bit
03.2019 - 08.2019
Quality Assurance Engineer
RCG Consulting Services
05.2018 - 12.2018
Technical Support Representative
Telstra
10.2017 - 04.2018
Technical Support Representative
Dell Computers
10.2016 - 04.2017
Web Designer
Personiv
12.2015 - 10.2016
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
04.2001 -