Junnah Mae Coral
Call Center Agent
Cebu City
Summary
Experienced call center agent with strong communication, problem-solving, and customer service skills. Committed to improving performance and exceeding expectations in a fast-paced environment. Eager to contribute positively to a dynamic team and make a meaningful impact in the organization.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Chat Support Representative
Concentrix
08.2022 - Current
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
Call and Chat Support Representative
Ttech
10.2016 - 08.2022
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Promoted upselling opportunities where appropriate while remaining focused on delivering exceptional service within each interaction.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
TIEZA of Tourism
08.2015 - 11.2015
Conmaster Merchandising Incorporation
09.2014 - 03.2015
Gaisano Riverside Mall
08.2011 - 02.2012
Education
Bachelor of Science - Office Administration
Datamex Institute of Computer Tech.
Secondary - undefined
Balugo National High School
Balugo, Albuera, Leyte 01.2013 - 04.2014
Primary - undefined
Balugo Elementary School
Balugo, Albuera, Leyte 01.2008 - 04.2009
Caregiver -
Britech College
Mandaue City05.2025
Skills
Bachelor of Science in Office Administration graduating, with a good background on, communication skill, hard-work, leadership and problem solving skills, with a basic background about computer
References
Elmira, Arcinal, Department Head, 2548888
Timeline
Chat Support Representative
Concentrix
08.2022 - Current
Call and Chat Support Representative
Ttech
10.2016 - 08.2022
TIEZA of Tourism
08.2015 - 11.2015
Conmaster Merchandising Incorporation
09.2014 - 03.2015
Secondary - undefined
Balugo National High School
01.2013 - 04.2014
Gaisano Riverside Mall
08.2011 - 02.2012
Primary - undefined
Balugo Elementary School
01.2008 - 04.2009
Bachelor of Science - Office Administration
Datamex Institute of Computer Tech.
Caregiver -
Britech College
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