Jun Mark De La Torre
Telehealthcare/Customer Service Representative
Bacolod City, Province Of Negros Occidental
Summary
Dynamic professional with a proven track record at Healthybos, enhancing patient satisfaction through effective communication and HIPAA compliance. Skilled in data analysis and visualization, I leverage my customer service expertise and stress tolerance to drive informed decision-making and improve operational efficiency. Committed to maintaining confidentiality and accurate record-keeping.
Professional data management specialist prepared to excel in data encoding. Proven track record of ensuring data accuracy, integrity, and confidentiality. Strong in team collaboration and adapting to dynamic environments. Skilled in database management, data entry, and quality assurance with results-driven approach. Reliable and focused on achieving organizational goals.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Healthcare Customer Service Representative
Healthybos
10.2022 - Current
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Data Analyst
Data Solutions Philippines
04.2016 - 09.2022
- Produced daily reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Education
Bachelor of Science - Accounting
Carlos Hilado Memorial State University
Bacolod City, Province Of Negros Occidental, Philippines 04.2001 -
Skills
Appointment scheduling
Additional Information
Teodorico D. Patalita, Jr.
Company: Revenue Collection Clark II, City Treasurer's Office Bacolod City Government
Phone Number: 09177057969
Timmy John Apura
Company: TeleTech - NFL Team Leader
Phone Number: 09611301183
Timeline
Healthcare Customer Service Representative
Healthybos
10.2022 - Current
Data Analyst
Data Solutions Philippines
04.2016 - 09.2022
Bachelor of Science - Accounting
Carlos Hilado Memorial State University
04.2001 -
Languages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Similar Profiles
Febie Ann AlamaFebie Ann Alama
Customer Service Representative Contractor at HealthybosCustomer Service Representative Contractor at Healthybos
ROSE ANN REFRANROSE ANN REFRAN
Healthcare Associate at HealthyBos Global Corp.Healthcare Associate at HealthyBos Global Corp.
SUNSHINE JOYCE LASTROLLOSUNSHINE JOYCE LASTROLLO
Healthcare Associate at HEALTHYBOS GLOBAL CORPORATIONHealthcare Associate at HEALTHYBOS GLOBAL CORPORATION
Rodelio BelloRodelio Bello
Power Systems Engineer at Negros Electric and Power Corp.Power Systems Engineer at Negros Electric and Power Corp.
Joemer CabayaoJoemer Cabayao
Faculty Member at University of Negros Occidental - RecoletosFaculty Member at University of Negros Occidental - Recoletos