Junlyn Yap
Report Analyst
Novaliches Quezon City
Summary
Results-oriented Reporting Analyst with three years of experience in data analysis, reporting, and visualization. Proven ability to translate complex data into actionable insights and improve business performance.
Overview
14
14
years of professional experience
7
7
Certifications
Work History
Reporting Analyst
Cibi Information Inc
05.2022 - Current
- Extracting data thru SQL and use it to prepare the daily, weekly and monthly dashboards/reports.
- Preparing weekly and monthly mancom reports.
- Providing QA and incentives report for the team leads.
- Developed custom reports to address specific business needs and support decision-making processes.
- Served as a subject matter expert in data analysis, providing guidance and support to colleagues when needed.
Verification Specialist
Cibi Information Inc
07.2021 - 05.2022
- Verifying specific subjects for the legitimacy of the documents that they submitted.
- Trained new agents for the daily tasks
- Verified client information by analyzing existing evidence on file.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
Executive Assistant
Newtrends International Corp.
03.2015 - 03.2017
- Handled sensitive information with discretion, adhering to data protection laws and company policies.
- Collaborated with other departments to ensure cohesive business operations and effective communication.
- Arranged international travel, visas, accommodation, and itineraries for executives to facilitate seamless business operations.
- Implemented and maintained filing systems, ensuring efficient organization and retrieval of documents.
Collection Specialist
Outsource Network Contact Center
03.2012 - 03.2015
- Utilized negotiation and persuasion skills to encourage timely debt settlement from clients.
- Mentored new members on scripts, strategies and company information to maximize performance.
Telemarketer
Searchers and Staffer (Agency)
04.2011 - 01.2012
- Doing outbound call for specific cardholders offering promos regarding to their credit card.
Education
Bachelor of Science - Marketing Management
University of Caloocan City
Caloocan City, Metro Manila, Philippines 04.2001 -
Skills
- Proficient in computer applications
- Analytical problem-solving
- Effective time management
- Detail-oriented approach
- Excel proficiency
Flexible learning
Certification
Certificates thru online courses - Coursera
Timeline
Reporting Analyst
Cibi Information Inc
05.2022 - Current
Verification Specialist
Cibi Information Inc
07.2021 - 05.2022
Executive Assistant
Newtrends International Corp.
03.2015 - 03.2017
Collection Specialist
Outsource Network Contact Center
03.2012 - 03.2015
Telemarketer
Searchers and Staffer (Agency)
04.2011 - 01.2012
Bachelor of Science - Marketing Management
University of Caloocan City
04.2001 -
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