JUNLEE D. NEGAD

Store Manager

Metro Retail Store Group Inc

Tacloban Leyte

01.2017 - Current

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Managed inventory control, cash control, and store opening and closing procedures.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Supervised guests at front counter, answering questions regarding products.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Rotated merchandise and displays to feature new products and promotions.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assisted with hiring, training and mentoring new staff members.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assisted in recruiting, hiring and training of team members.
Reduced operational risks while organizing data to forecast performance trends.
Reported issues to higher management with great detail.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Mitigated business risks by working closely with staff members and assessing performance.