Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Language
Work History
Produce Department Head
Spinneys LLC Dubai
05.2022 - 02.2024
Introduced data-driven decision-making processes that improved strategic planning within the department.
Quality Checking of the products on daily basis
Established team priorities, maintained schedules and monitored performance.
Identified and communicated customer needs to supply chain capacity and quality teams.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Implemented staff training programs that enhanced skills and increased overall productivity within the department.
Collaborated with senior leadership to develop long-term business strategies aligned with company objectives.
Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with customers.
Communicated with managers of other departments to maintain transparency.
Customer Service Assistant/Sales Merchandiser
Spinneys Dubai LLC
05.2015 - 05.2022
.
Assisted customers with product selection, providing detailed information on features and benefits.
Built strong relationships with customers and colleagues by providing friendly and personable service.
Managed timely and effective replacement of damaged or missing products.
Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Managed customer complaints effectively, offering solutions that exceeded expectations.
Provided exceptional support during peak hours as well as holidays and special events.
Described products to customers and how best to care for merchandise.
Displaying the products with good presentation
Production Operator
Scad Pte. Ltd.
10.2012 - 03.2015
Collaborated with management to develop strategies for continuous process improvement in production operations.
Handled raw materials efficiently, minimizing waste during the production process.
Provided valuable input into the development of standard operating procedures, helping to establish best practices across the organization.
Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
Adjusted machines to increase productivity for runs.
Operated machining equipment safely with team of operators.
Service Crew
Jollibee Foods Corporation
08.2010 - 01.2011
Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
Maintained a clean and organized work environment for improved customer experiences.
Enhanced customer satisfaction by providing efficient and friendly service.
Cooked, prepared and bagged food for customers.
Kept customers and crew areas organized.
Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Management - Business Management With PC Operation
United Computer College
Lucena City, Quezon, Philippines
04.2001 -
Skills
Fast learner, motivated Open Minded and goal oriented
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Additional Information
Character Refenrences:
Mr. Sebas X. Fernandes
Store Manager- Spinneys King Faisal Sharjah
+971505985218
Syed Shah Hussain
Regional Manager- Spinneys Dubai LLC
+971547372159
Ms. Angeline Cequena Adranada
Accounts Manager- Spinneys Dubai LLC
+971502506325
Timeline
Produce Department Head
Spinneys LLC Dubai
05.2022 - 02.2024
Customer Service Assistant/Sales Merchandiser
Spinneys Dubai LLC
05.2015 - 05.2022
Production Operator
Scad Pte. Ltd.
10.2012 - 03.2015
Service Crew
Jollibee Foods Corporation
08.2010 - 01.2011
Management - Business Management With PC Operation