Junish Cariaga
laguna city,philippines
Summary
Customer Service Representative with a strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with an empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
convergys
Quezon city, philippines
11.2017 - 11.2018
- A healthcare customer service representative is someone who helps patients,members and healthcare providers by answering questions and giving support related to healthcare services, insurance or medical accounts.
- Resolved customer service enquiries with speed and accuracy, ensuring clear communication and support.
- Supported customers with product-related queries, feedback, and complaints, providing tailored solutions.
- Enhanced customer satisfaction by quickly addressing and resolving service issues.
Customer Service Representative
alorica
sta mesa Manila, philippines
09.2016 - 10.2017
- Assisted patients, members, and healthcare providers by answering questions and providing support on healthcare services, insurance, and medical accounts, ensuring clear understanding and resolution of inquiries.
Counter Cashier
chowking
Quezon city, philippines
06.2015 - 08.2016
- Managed small and large scale events, conferences and seminars.
- Cultivated strong relationships with clients through excellent service, resulting in repeat business and referrals.
- Organised schedules and timelines, ensuring every aspect of the wedding day ran smoothly and on time.
Counter Cashier
jollibee
Quezon city, philippines
06.2014 - 04.2015
- Processed cash, credit card, and voucher payments while ensuring accuracy of financial records.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Provided friendly customer service, answering queries and directing customers to products.
Education
Bachelor of Science - Bachelor of science Hotel restaurant and management
Colegio De sta. Teresa De avila
Quezon City, 0001-2014
Skills
- Call centre experience
- Customer service
- Client relationship management
- Effective communication
- Basic computer knowledge
- Empathy
- Patient attitude
Languages
English
Advanced
C1
Timeline
Customer Service Representative
convergys
11.2017 - 11.2018
Customer Service Representative
alorica
09.2016 - 10.2017
Counter Cashier
chowking
06.2015 - 08.2016
Counter Cashier
jollibee
06.2014 - 04.2015
Bachelor of Science - Bachelor of science Hotel restaurant and management
Colegio De sta. Teresa De avila