Junilyn Baladad Valdez
Naguilian, La Union
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Invech Tressure Processing
01.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Payment Officer
Asia Weinet
12.2018 - 03.2020
- Complied with established procedures when approving or rejecting claims.
- Reconciled documentation against budget requirements and ledgers.
- Processed Type payments to Type recipients.
- Maintained team productivity by efficiently scanning, submitting and archiving records.
Secretary
Green Power Hardware
06.2016 - 12.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents
- Inventory
Education
Bachelor In Industrial Technology -
Don Mariano Marcos Memorial State University-MLUC
San Fernando, La Union05.2015
Secondary -
Burgos National High School
Burgos, La Union05.2013
Primary -
Burgos Elementary School
Burgos, La Union05.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Adaptability
- Communication
- Time management
Additional Information
Personal Information
Date of birth: March 2,1997
Place of birth: Naguilian, La Union
Height: 165.10 cm
Weight: 55 kgs
Blood type: Ab+
Dominant hand: Right
Gender: Female
Nationality: Filipino
Marital Status: Married
Age: 27
Languages
English
Upper intermediate (B2)
Mandarin
Beginner (A1)
Timeline
Customer Service Representative
Invech Tressure Processing
01.2022 - 02.2023
Payment Officer
Asia Weinet
12.2018 - 03.2020
Secretary
Green Power Hardware
06.2016 - 12.2018
Bachelor In Industrial Technology -
Don Mariano Marcos Memorial State University-MLUC
Secondary -
Burgos National High School
Primary -
Burgos Elementary School