Junielyn Cabilin
Au Pair
CITY OF CARCAR
Summary
Because of my experience as a working student, a caring child, and a supportive presence to others, I have grown into a responsible, independent, and compassionate individual. Balancing school and caregiving taught me discipline and resilience, while helping a younger student with their education strengthened my patience and empathy. I learned how to manage my time, solve problems calmly, and stay committed even under pressure. These experiences shaped not only my work ethic but also my character turning me into someone who values hard work, family, and the importance of helping others succeed.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Xtendops Philippines
Cebu City
01.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Qualfon Philippines
Cebe City
04.2020 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
English as a Foreign Language Teacher
SMEAG 3nd Capital Campus
Cebu City
06.2019 - 01.2020
- Educated students in basics of English grammar and conversational speaking.
- Emphasized critical thinking through small group activities.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Enhanced student comprehension by utilizing diverse teaching methods tailored to individual learning styles.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Developed strong relationships with students, fostering a positive atmosphere that promoted academic growth and personal development.
- Assisted struggling students by providing targeted support and regular progress assessments.
Working Student
Geraldine Villena
Talisay City Cebu
11.2015 - 06.2019
- I prepared nutritious meals and snacks to ensure the child had the energy and focus needed throughout the day.
- I made sure the child’s school uniform was clean and ready, helping them prepare for school each morning in a timely and organized manner.
- I assisted the child with homework, school projects, and exam preparation. This not only supported their learning, but also improved my own patience, communication, and teaching skills.
- During this time, I learned how to maintain a clean, safe, and organized household. I developed routines for tidying, laundry, and other chores—habits I still practice today while independently taking care of my younger siblings.
- Balancing school, work, and home responsibilities required discipline. I learned how to manage my time efficiently, which helped me become more independent and self-motivated.
Tutor
11.2015 - 05.2019
- Provided homework assistance using specific curriculum and materials.
- Motivated student towards learning and studying to build self-confidence and reduce fear of failure.
- Supported student with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
Master of Arts in Education - Admin And Supervision
Cebu Technological University
Cebu City 04.2001 -
Bachelor of Elementary Education - General Content
Cebu Technoligical University
Cebu City, Province Of Cebu, Philippines 04.2001 -
High School Diploma -
Ocana National High School
Ocana Carcar City Cebu 04.2001 -
Elementary Graduate -
Canal Elementary School
Canal Bolinawan Carcar Cebu 04.2001 -
Skills
Positive attitude
Time management
Reliable
Hardworking
Efficient
Organized
Adaptable
Proactive
Dependable
Caring
cooking
Cooking is more than just preparing food, it’s a creative, therapeutic, and rewarding activity. For me, cooking is a way to express love and care, especially when preparing meals for family or others I support.
Timeline
Customer Service Representative
Xtendops Philippines
01.2023 - Current
Customer Service Representative
Qualfon Philippines
04.2020 - 01.2023
English as a Foreign Language Teacher
SMEAG 3nd Capital Campus
06.2019 - 01.2020
Working Student
Geraldine Villena
11.2015 - 06.2019
Tutor
11.2015 - 05.2019
Master of Arts in Education - Admin And Supervision
Cebu Technological University
04.2001 -
Bachelor of Elementary Education - General Content
Cebu Technoligical University
04.2001 -
High School Diploma -
Ocana National High School
04.2001 -
Elementary Graduate -
Canal Elementary School
04.2001 -
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