JUNFHIEL M. OCHAVILLO
Minglanilla
Summary
Seeking an Auto Service Advisor position with challenging organization in which to enhance and further my expertise and training in the field and to help organization meet their long-term goals. Greeted customers, scheduled service appointments and received vehicle information.
Overview
13
13
years of professional experience
Work History
Service Advisor
Foton Cebu Inc./Cebu Southstar, Inc.
01.2016 - Current
- Acknowledge Customer.
- Conduct vehicle inspection through vehicle checklist.
- Receive customer complain and make repair order.
- Provide copy of repair order to the workshop supervisor.
- Create repair estimate/quotation to customer.
- Make sure customer approved the repair estimate/quotation.
- Assist parts officer for parts verification.
- Perform checking parts and price through online system.
- Process customer warranty claim.
- Create repair estimate/quotation for body repair (BRP).
- Make sure all paper works documents are ready (likewise vehicle cleanliness).
- Informs customer that the vehicle is ready for release/collection.
- Assist customer to the billing and discuss the next service or parts replaced.
- Informs customer that the vehicle is ready for release/collection.
Service Advisor
Chevrolet Bacolod/Grandcars, Inc.
04.2013 - 04.2015
- Acknowledge customer.
- Conduct vehicle inspection through the aid of vehicle acceptance checklist.
- Open repair order.
- Refers to PMS checklist sheet, diagnostic worksheets if needed (Attached in repair order).
- Plot number of U.R in front of the office control board.
- Provide copy of repair order to job controller/shop foreman.
- Perform final Q.C. checks (safety inspection) other than the repair.
- Make sure all paper works documents are ready (likewise vehicle cleanliness).
- Inform customer that the vehicle is ready for collection/release.
Credit Investigator/Collector
Technomart Iloilo
10.2012 - 03.2013
- Investigate the customer’s background.
- Evaluate and approved the customer if qualified for instalment.
- Pass the evaluation to the supervisor.
- Follow-up the customer’s account.
- Report the account to the cashier who paid.
- Send the monthly report to the Head Office.
- Far Eastern Building
Education
Southern Iloilo Polytechnic College (SIPC-WVCST)
Brgy. Igtuba, Miagao, Iloilo01.2012
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Kirayan National High School
Brgy. Naulid, Miagao, Iloilo01.2003
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Guibongan-Igtuba Elementary School
Brgy. Guibongan, Miagao, Iloilo01.1999
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Accomplishments
- Certificate of Recognition as Second Honor of Diploma in Automotive Technology Academic Year 2009-2010
- Certificate of Recognition as Third Place in Engine Tune-up during the skills contest on the occasion of the 65th Foundation Anniversary Celebration with the theme “SIPC” Tracking Technological Trends Towards Global Competitiveness”.
- Certificate of Participation for having actively participated in the “Diskurso Dos Mil Dyes” (Inter-council Debate) during the United Nations Celebration Held at SIPC-WVCST Covered Court on October 8,2010.
- Certificate of Recognition for actively rendering his service as AXE Council President during the Hinampang 2010 on September 15-17, 2010 held at the SIPC-WVCST Miagao Campus, Miagao, Iloilo.
- Certificate of Participation for having actively participated in the “Diskurso Dos Mil Onse” (Inter-Council Debate) during the 66th College Foundation Anniversary Celebration held at SIPC-WVCST Covered court on February 3,2011.
- Certificate of Participation for having actively participated during the Public Accountability Seminar and OPLAN Red Plate Briefing held on February 27, 2007 at the Miag-ao Cultural Hall, Miag-ao Iloilo in connection with the launching of Ombudsman-Iloilo Caravan of Services 2007.
- Certificate of Recognition as Most outstanding Student Government Officer Academic Year 2011-2012.
- Certificate of Recognition for active service as the AXE Council President during the 66th College Foundation Anniversary Celebration on February 3-4, 2011 held at SIPC-WVCST Miag-ao Campus, Miag-ao, Iloilo.
PERSONAL DATA:
Kinaray-a, Bisaya, Ilonggo, Tagalog & English
Timeline
Service Advisor
Foton Cebu Inc./Cebu Southstar, Inc.
01.2016 - Current
Service Advisor
Chevrolet Bacolod/Grandcars, Inc.
04.2013 - 04.2015
Credit Investigator/Collector
Technomart Iloilo
10.2012 - 03.2013
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Kirayan National High School
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Guibongan-Igtuba Elementary School
Southern Iloilo Polytechnic College (SIPC-WVCST)
References
- Alestaire C., Aczuna, Service Manager, 0906-4452044, All Prime International Motor Corp., Cagayan De Oro, Cagayan De Oro Branch
- Jay-r, Capistrano, Sales Manager, 0995-7910528, All Prime International Motor Corp., Mandaue, Mandaue Branch
POSITION DESIRED:
Any Vacant Position