JUNENA DERAMA

• Oversee aircraft while on ground, ensuring strict adherence to aviation safety protocols and compliance with local regulatory requirements (CAB/CAAP).
• Coordinate closely with ground handling agencies, airport managers, and other stakeholders to support efficient turnaround operations.
• Respond promptly to irregular operations (IRROPS), including delays, diversions, and crew misconnects, implementing effective recovery measures to minimize operational disruption.

• Monitor weather conditions, NOTAMs, and operational restrictions affecting flights, coordinating with Air Traffic Control (ATC) and other stakeholders to ensure compliance with Jeju Air’s Standard Operating Procedures (SOPs).
• Make real-time operational decisions to safeguard safety and efficiency, while maintaining readiness to implement contingency procedures during irregular operations or flight disruptions.

• Supervise and coordinate all aspects of passenger handling services at the airport, ensuring efficient and customer-focused operations.
• Oversee frontline passenger service staff and support smooth processes at check-in counters, boarding gates, arrivals, and baggage handling areas.
• Act as the escalation point for passenger concerns, providing timely resolutions through effective coordination with airline managers and relevant stakeholders.

The team leader on the ground — supporting the supervisor/manager by guiding frontline agents and ensuring smooth passenger handling. Focusing on direct coordination, staff support, and resolving passenger issues.

Responsible for handling inbound and outbound customer interactions via phone and chat. Ensures customer satisfaction by providing accurate information, resolving concerns promptly, and delivering high-quality service in line with company standards.