JUNE MARYLYN BALLESTEROS ABON

• Act as a first point of contact for our support incidents
• Liaise with our clients via telephone, emails and support technology
• Accurately log all communications into our ticketing system
• Manage and maintain internal knowledge bases with respect to operational support issues and resolutions
• Perform remote installations, reinstalls, additional installations and upgrades

• Receives customer calls in a call centre environment
• Continuously provide high quality service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLA’s)
• Responsible for relationship building and account management while resolving customer inquiries in a professional manner
• Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution
• Is responsible for achieving individual targets and/or sales goals whilst maintaining quality and compliance.

• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged and input information into database system.
• Gathered, organized and input information into digital database.
• Generated reports detailing findings and recommendations.

• Perform back office task as Data Imaging Specialist
• Translates technical information into clear, readable documents to be used by technical and non-technical personnel
• Responsible for integrating the graphics generated with automated tools and the deliverable documents
• Manages medical records, applications, drug screens, and criminal background checks for clients
• Ensures accurate data indexing of Healthcare Professional requirements and application information in a timely and efficient manner, while maintaining superior Healthcare Professional file presentation
• Indexes, reviews and enters required metadata using a software application within the standard time-frame
• Inspects documents for legitimacy, ensuring any/all questionable documents are reviewed by department management
• Performs a thorough review of submitted application, ensures complete and accurate data entry of required/appropriate information into the company’s proprietary software program
• Communicate with the US Credential Analyst via email and chat regarding urgent requests.

· Transition Advocate / Technical Support Representative for AT&T Uverse Account

· Assist new hire employees during their Transition Training as a floorwalker.

· Evaluate new hire employees and perform coaching session to prepare them as a Tier1 agent.

· Monitor and listen to their calls to ensure that they are delivering the care commitment for the client.

· Assist customers for all troubleshooting steps needed for their television, phone and internet.

• CSR for T-mobile Activation, Consumer Credit and Number Transfer Center Departments
• Assist customer’s inquiries for T-mobile services such as promo / discounts and new service for setting a postpaid account
• Assist customers in activating a brand-new line for voice and mobile internet to their postpaid accounts
• Perform and resolve a manual review order to verify if the customer will be approved for a postpaid service
• Submit new port request, follow up status and modify and pending request to successfully transfer their numbers.

• Manager in charge and report to the Area Manager

• Assists the management team in co-coordinating and supervising an assigned area of the restaurant during the shift.

• Ensures all standard operating procedures are followed correctly.

• Ensure customer service standards are met and handle any customer feedbacks and complaints.

• Supervise staff to ensure all standards are met and were delivered consistently.

• Ensure that daily / monthly sales target was achieved and prepare any reports needed.

• Develop staff members’ skills and workstation proficiency level.

• Prepare daily and weekly ordering of stocks, as well as managing inventory for the restaurant.

• Prepare the weekly schedule of the staff according to the restaurant’s forecast.

• Analyze the store's wastage and prepare documents on how to control and manage it.

• Prepare the performance appraisal of each staff. Do recommendations for any improvements for their career growth.

• Conduct store training and briefing for newly hired employees.

• Prepares the daily, weekly and monthly cleaning lists, as well as Preventive Maintenance of all equipment for the restaurants.

• Reports to the Store Manager
• Ensure that all staff is knowledgeable in their specific station
• Conducts hiring / recruitment (newly hired staff) and training for all the staff
• Prepare daily staff schedule for the store’s need
• Ensure that specific target for the manpower was achieved at the end of the month
• Prepare daily ordering for all stocks needed
• No over stock or under stock and ensure that minimal borrowing of stocks to other stores
• Supervise the making up and service of all products to ensure correct quantities of ingredients are used to minimize waste
• Conduct customer relations by assisting the customers; conduct survey if they were satisfied for our services; ask for their suggestions on how we can still improve our service and lastly introduce them any promo's that we have.