Junelle Christian Lim
Summary
A seasoned Senior Desktop Support Technician excelled in hardware troubleshooting and fostering professional growth among junior staff. Crafted comprehensive service documentation and training materials, enhancing productivity and user technology adoption. Expert in remote support and system deployment, demonstrating exceptional customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Desktop Support Technician
TTEC
08.2018 - Current
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Served as a mentor for junior technicians, fostering professional development through hands-on guidance and constructive feedback.
- Developed training materials to facilitate user adoption of new technologies, improving overall productivity levels.
- Provided remote support to offsite employees, ensuring consistent access to critical systems and applications.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up workstations for employees.
Education
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
Manila, Metro Manila, Philippines05.2018
Skills
- Hardware troubleshooting
- Ticketing system proficiency
- Software Installation
- New System Deployment
- Customer Service
- Remote Technical Support
- Help Desk Support
Certification
- CompTIA ITF+
- CompTIA A+ (core 1)
Character Reference
- GLENN FRESNOSA
Application Development Analyst
Accenture
09173554382
- JEFFERSON CRISTOBAL
Cloud Technical Support Team Lead
Accenture
09271532174
- Kevin Remon
Desktop Support Team Lead
TTEC
09176905428
Timeline
Senior Desktop Support Technician
TTEC
08.2018 - Current
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
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