JUNEL DELOS SANTOS OLLAGUE

Dynamic and professional hospitality industry expert with extensive experience at the Florabel Group of Restaurants At Shangri-La and gained more confidence and experience internationally that is operated in Kuwait. Excels in customer engagement and effective verbal communication, consistently delivering exceptional service. Proven ability to handle monetary transactions and improve service efficiency. Skilled in operating POS systems, showcasing a versatile approach to challenges and a strong commitment to excellence.

• NATIONAL CERTIFICATE II in Food and Beverage Service, 11/27/14, 12/24/19
• Fruits and Vegetables Carving, City Garden Hotels Training Center and City Garden Suits Manila, 04/18/15, 04/18/15
• Career Talk English Proficiency Overview of the BPO Industry Virtual job Interview, Valenzuela City, people’s park, 04/02/16, 04/02/16
• Bar Exposure and Training in TGI Fridays, Tomas Morato, 09/05/15, 09/05/15
• 5 P’s Marketing Mix Customer service – How to Deal with Customers Complaints – Restaurant Manager / Assistant Manager Tasks – Excellence Skills & Team Performance Evaluation, Naif food Company Head Office, Shuwaikh Industrial Area, Canada Dry street, Kuwait, 09/24/23, 09/27/23

• Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.