June-Mar De Castro
Mandaluyong City, Metro Manila
Summary
At Online Loans Pilipinas Financing Inc., as a Junior Quality Analyst, I spearheaded the development of QA procedures and ensured compliance with industry standards, demonstrating keen attention to detail and strong team leadership. My proactive approach in maintaining customer relations and mentoring staff significantly enhanced team performance and operational efficiency.
Overview
4
4
years of professional experience
Work History
Junior Quality Analyst
Online Loans Pilipinas Financing Inc
Mandaluyong City, Metro Manila, Philippines (Remote)
02.2023 - Current
- Developed and maintained quality assurance procedure documentation.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Ensure that weekly audits are delivered in a timely manner.
- Worked effectively in fast-paced environments.
- Collaborate closely with Collections, Operations, IT and other cross functional departments.
- Self-motivated, with a strong sense of personal responsibility.
- Identify possible opportunities, Create, and Implement processes that will complement the solution delivery lifecycle; to outline mistakes, monitor, test, audit scripts to assess functionality, reliability, performance and quality of the service or product.
Customer Service Representative
MetroSunnies
Quezon City, Metro Manila, Philippines
05.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for services, company information and products details.
- Handled escalated chat efficiently, finding satisfactory resolutions for both customers and the company alike.
Collections Specialist
RGS Management and Collections Services
Quezon City, Metro Manila, Philippines
09.2021 - 04.2022
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
Education
High School Diploma -
Jose Fabella Memorial School
Mandaluyong City, Metro Manila, Philippines07-2021
Skills
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Computer skills
- Active listening
- Decision-making
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
Timeline
Junior Quality Analyst
Online Loans Pilipinas Financing Inc
02.2023 - Current
Customer Service Representative
MetroSunnies
05.2022 - 02.2023
Collections Specialist
RGS Management and Collections Services
09.2021 - 04.2022
High School Diploma -
Jose Fabella Memorial School