June Guardo
Cebu City,CEB
Summary
Dedicated and adaptable professional with 5 years of experience in BPO industry, specializing in customer service, escalation management, administrative support, and team assistance within a UK banking account. Skilled in communication, problem-solving, data processing, and multitasking in fast-paced environment. Experienced in supporting operations, handling reports, and assisting colleagues to improve workflow efficiency and customer experience. Seeking to transition into the Virtual Assistant Industry where I can leverage my administrative, organizational, and customer support skills to provide reliable support while continuously growing in operations and business support functions.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Subject Matter Expert (SME)
Concentrix
Cebu City, Philippines
2025.06 - Current
- Provide support and guidance to my colleagues in handling banking-related concerns and processes.
- Assist agents with complex customer inquiries, escalations, and issue resolutions while ensuring compliance with company and banking policies.
- Conduct floor support, knowledge sharing, and refresher sessions for new and existing agents.
- Prepare daily operational and performance reports for management review.
Customer Advisor
Concentrix
Cebu City, Philippines
2025.01 - Current
Delivering high-quality customer support by resolving enquiries about Santander's banking solutions and completing account updates, payments, and service transactions accurately and effectively.
Customer Service Representative
ePerformax
Cebu City, Philippines
2021.06 - 2023.06
Receiving and placing customer phone calls by conducting research on their account to identify solutions and answer to difficult client issues, as well as promotions/sales of the company's (T-Mobile) products and services to customers.
Customer Service Representative
Teleperformance
Cebu City, Philippines
2020.10 - 2021.06
Answering questions about company's (Ancestry DNA) products, services, processing orders, and transactions.
Assistant Property Manager
Synergium Real Estate Solutions.
Cebu City, Philippines
2019.08 - 2020.03
Act as the POC for clients and report any concerns or issues to the property manager, as well as keeping resident files and data organized and up to date,
Education
Bachelor of Science - Business Administration Major in Executive Resources Management
University of San Carlos
2015.06 - 2019.12
Vocational Education - Food and Beverage Services
Magsaysay Center For Hospitality And Culinary Arts Inc.
2023.11 - 2024.11
Skills
- Ability to work effectively under pressure
- Attention to detail
- Can manage stress and easily adapt to changing demands
- Dependability
- Excellent time management
- Exceptional customer service and interpersonal skills
- Organizational skills
- Teamwork
Timeline
Subject Matter Expert (SME)
Concentrix
2025.06 - Current
Customer Advisor
Concentrix
2025.01 - Current
Vocational Education - Food and Beverage Services
Magsaysay Center For Hospitality And Culinary Arts Inc.
2023.11 - 2024.11
Customer Service Representative
ePerformax
2021.06 - 2023.06
Customer Service Representative
Teleperformance
2020.10 - 2021.06
Assistant Property Manager
Synergium Real Estate Solutions.
2019.08 - 2020.03
Bachelor of Science - Business Administration Major in Executive Resources Management
University of San Carlos
2015.06 - 2019.12