JUNE BRYAN VELASQUEZ

• Created Reverse System Structure document of the existing code (VB.net).
• Reviewing the documented codes.
• Proficient in managing Active Directory environments including user account creation, group policy management, computer object administration, and email setup.
• Use ServiceNow for ticketing.
• Tasks included deploying virtual machines, configuring cloud storage, and managing security groups and IAM roles.
• Assisted in migration of services to cloud infrastructure and monitored resource performance and cost optimization.
• Supported internal IT processes such as onboarding/offboarding, troubleshooting authentication issues, and maintaining system documentation.
• Experience working with cloud platforms such as Azure.

Project Participations:

• Collaboration with client expert team in translating requirement to achieve success of the project
• Completed projects for various clients specializing in banking/Insurance systems such as client: Resona Bank Japan, Paypay Bank Japan and Asahi life Japan.
• Participating member of the team in analyzing and reviewing information supplied by the client to come up with the correct result required in the client systems.
• Member of top performing team for the year 2024

• Assisted in the creation of report based on the customer problem.
• Conducted primary solution with client to boost their connection such as troubleshooting and remotely checking their concern.
• Responding to telephone calls, email and personnel requests for technical support.
• Accurate documentation researched and resolved customer issues.
• Provided exceptional technical support by diagnosing issues and implementing solutions, enhancing customer satisfaction and loyalty.