Summary
Overview
Work History
Education
Skills
Timeline
References
Personal Data
Generic
JUNARDIN CLAVE

JUNARDIN CLAVE

Pasig

Summary

To be in a position that will platform an opportunity to practice interpersonal and intrapersonal skills and to further develop and nourish my competency in various customer service specializations within a competitive and well-driven working environment.

Overview

10
10
years of professional experience

Work History

Tier 1 Technical Support

RingCentral
08.2020 - Current
  • Tier 1 Technical Support (0-19, 20-99 and 100+ DLs)
  • Provisioning Technical Support
  • RingCentral Expert (RCX)

Customer Relations Adviser

Transcom Philippines Inc.
Pasig
04.2020 - 08.2020
  • Handling technical concerns raised by customers through email or letter correspondences.
  • Case management of technical complaints/concerns from point to point.

Technical Chat Support Adviser

Transcom Philippines Inc.
Pasig
03.2020 - 04.2020
  • Frontline technical support that provides real-time diagnostics and remedial actions for service faults raised through online chat platform

Fault Manager

Transcom Philippines Inc.
Pasig
03.2017 - 03.2020
  • Handles technical issues which could not be resolved on the scope of the frontline team.
  • Resolves complaints raised by customers who's either unhappy with the resolution the front line team came up, unhappy with the diagnostic procedures or unhappy with the whole customer service experience upon dealing with the fault
  • Liaises technical faults to relevant external network affiliates if a fault can't be isolated within the network

Technical Support Representative (Voice)

Transcom Philippines Inc.
Pasig
02.2016 - 03.2017
  • Front line support team who's responsible in providing initial diagnostics for technical faults raised by customers may it be as an email, broadband, television or telephone issues and in providing relevant resolutions based on the outcome of the diagnostics.
  • Answers simple queries about account specific information may it be for subscription status or updates for an on-going complaint/fault escalation.

Education

Business Management Majoring Financial Management

Saint Paul University Surigao
01.2015

Bachelor of Science - Accountancy

Father Saturnino Urios University
01.2014

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Albor National High School
01.2009

Skills

  • Utilization of Basic and Advanced RingCentral Tools for Troubleshooting and Resolution
  • Verbal and written responses
  • De-escalation and diffusion of irate customers
  • Competent typing accuracy and speed
  • English fluency and proficiency

Timeline

Tier 1 Technical Support

RingCentral
08.2020 - Current

Customer Relations Adviser

Transcom Philippines Inc.
04.2020 - 08.2020

Technical Chat Support Adviser

Transcom Philippines Inc.
03.2020 - 04.2020

Fault Manager

Transcom Philippines Inc.
03.2017 - 03.2020

Technical Support Representative (Voice)

Transcom Philippines Inc.
02.2016 - 03.2017

Business Management Majoring Financial Management

Saint Paul University Surigao

Bachelor of Science - Accountancy

Father Saturnino Urios University

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Albor National High School

References

Fatima, Garnica, RingCentral RCX Supervisor, fatima.garnica@ringcentral.com, RingCentral, Inc

Personal Data

  • Age: 28
  • Birthdate: September 17, 1992
  • Permanent Address: San Antonio, Libjo, Dinagat Islands
  • Current Address: Block 5, Lot 4, Greensite, SM Road, East Ortigas Extension, Sta Lucia, Pasig
  • Sex: Male
  • Civil Status: Single
  • Height: 5’10”
  • Weight: 64 kg
  • Religion: Roman Catholic
  • Father’s Name: Armando L. Clave
  • Mother’s Name: Eugenia P. Clave

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JUNARDIN CLAVE