Junalyn Monton
Panglao
Summary
Proven to enhance transaction accuracy and customer satisfaction at Alturas Supermarket Corporation, I excel in cash handling expertise and organizational proficiency. Demonstrated ability to reduce cash discrepancies and elevate service standards through efficient multitasking and professionalism. Committed to reliability, I adeptly balance customer needs with meticulous financial record-keeping. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cash Clerk
Alturas Supermarket Corporation
04.2024 - Current
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Maintained a clean, organized work area, contributing to a positive environment that promoted efficiency within the team.
- Maintained high levels of accuracy with cash counts, minimizing errors and ensuring proper accounting practices were followed.
- Supported a positive work environment by consistently displaying a professional demeanor and contributing to team morale.
Customer Service Representative / Reliever
Alturas Supermarket Corporation
03.2023 - 12.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed timely and effective replacement of damaged or missing products.
Cashier
Alturas Supermarket Corporation
04.2014 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor Of Science In Hospitality Management - Hospitality Industry
BIT INTERNATIONAL COLLEGE
Tagbilaran City Bohol , Philippines 07.2023
Skills
- Efficient multitasking
- Reliability and punctuality
- Organizational proficiency
- Listening and Comprehension
- Cash handling expertise
- Professionalism and Courtesy
Certification
- Certified Best Cashier, Alturas Group of Companies - 2021 & 2022
- Tagbilaran City Bohol, Alturas Group of Companies- 2021&2022
- Certified Reliable Employee, Alturas Group of Companies- 2023
- Watikolo Cancare Homes Resort, Tabalong Dauis, Bohol, Alturas Mall - November 29, 2023
Hobbies
Listening music.
Reading books.
Volleyball games
Timeline
Cash Clerk
Alturas Supermarket Corporation
04.2024 - Current
Customer Service Representative / Reliever
Alturas Supermarket Corporation
03.2023 - 12.2024
Cashier
Alturas Supermarket Corporation
04.2014 - 02.2023
Bachelor Of Science In Hospitality Management - Hospitality Industry
BIT INTERNATIONAL COLLEGE
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