Jun Ross Luis
Customer Service Advocate
Quezon City,Metro Manila
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Member Services Advocate
Convey Health Solutions
10.2024 - Current
- Conducted thorough research to accurately answer member questions, demonstrating expertise in product offerings.
- Collaborated with cross-functional teams to resolve complex member concerns, ensuring satisfaction and loyalty.
Technical Support Representative
Sagility Philippines
12.2018 - 06.2024
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Service Representative
Transcom Worldwide
06.2017 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Information Technology
Romblon State University
Panangcalan, San Fernando, Romblon 04.2001 -
Skills
Basic Technical Support
Excellent Customer Service
Team player
Data entry proficiency
Complaint handling
undefinedTimeline
Member Services Advocate
Convey Health Solutions
10.2024 - Current
Technical Support Representative
Sagility Philippines
12.2018 - 06.2024
Customer Service Representative
Transcom Worldwide
06.2017 - 05.2018
Bachelor of Science - Information Technology
Romblon State University
04.2001 -
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