Jummar Osmel
Digital Marketing Virtual Assistant
Cebu
Summary
Highly organized and detail-oriented Virtual Assistant and Digital Marketing Specialist with extensive experience in Executive Assistance, Social Media Management, Website Administration, and Sales Funnel Development. Adept at managing calendars, coordinating tasks, and delivering effective marketing solutions. Known for optimizing processes, enhancing brand presence, and providing outstanding support to executives and businesses.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Virtual Assistant
Outsourced Doers
Davao City
06.2023 - 12.2024
- Managed executive schedules, coordinated approximately 40+ appointments per week, and organized task priorities, leading to a 20% increase in overall productivity.
- Prepared 10+ reports, presentations, and business documentation monthly, contributing to streamlined operations.
- Developed lead magnet funnels, resulting in a 30% increase in leads generated within 6 months.
- Curated and scheduled 20+ social media posts weekly, boosting social media engagement by 25%.
- Implemented marketing strategies that resulted in a 15% increase in website traffic and a 10% rise in lead conversions.
- Regularly updated website content, increasing site accuracy and relevance, leading to a 15% reduction in user drop-off rates.
- Monitored site analytics, identifying performance trends that contributed to a 20% increase in user engagement.
- Managed 30+ daily emails and automated workflows, reducing manual email handling time by 40%.
- Maintained databases and conducted research, supporting the completion of 10+ client projects per month.
Office Associate
CJRC Construction and Supplies
Liloan Cebu City
05.2020 - 01.2023
- Oversaw daily sales reporting and tracked monthly income metrics, contributing to a 10% year-over-year growth in revenue.
- Managed financial records and employee advances, ensuring 100% compliance with company policies.
- Streamlined administrative workflows and organized document filing systems, reducing document retrieval time by 30%.
Customer Service Consultant
ePerformax Contact Centers & BPO
Cebu City
07.2019 - 12.2019
- Resolved 50+ escalated customer cases per month, maintaining a customer satisfaction rate of 90%+.
- Provided customer support, addressing inquiries and complaints, resulting in a 15% reduction in response time.
- Collaborated with team members to implement service improvements, contributing to a 10% increase in first-call resolution.
Education
Associate of Science - Computer Programming
Datamex Institute of Computer Technology
CD Fularon Bldg., 1627 Plaridel St., Mandaue City 01.2015 - 03.2017
Skills
- Executive Assistance & Administrative Support
- Digital Marketing & Campaign Coordination
- Social Media Management & Content Creation
- Website Content Updates & Administration
- Sales Funnel Development
- Calendar Management & Task Prioritization
- Customer Service Excellence & CRM Management
Accomplishments
- Successfully managed executive schedules and streamlined workflows to boost productivity.
- Spearheaded high-performing social media campaigns, achieving significant audience growth and engagement.
- Regularly updated and optimized website content, enhancing user experience and accuracy.
- Built and managed multiple sales funnels, driving increased client acquisition and business efficiency.
- Played a pivotal role in improving team operations and customer service outcomes.
Timeline
Virtual Assistant
Outsourced Doers
06.2023 - 12.2024
Office Associate
CJRC Construction and Supplies
05.2020 - 01.2023
Customer Service Consultant
ePerformax Contact Centers & BPO
07.2019 - 12.2019
Associate of Science - Computer Programming
Datamex Institute of Computer Technology
01.2015 - 03.2017
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