Jumel Zubiaga

• Educated customers on company systems, form completion, and access to services.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Compiled status and performance reports for team leaders to address company strengths and weaknesses.

Accomplished call center agent with 3 years of experience in customer service. Consistently hitting KPIs by proactively following up leads and opportunities. Delivers exceptional results and flourishes in fast-paced, dynamic environments.

Proactive call center agent with background in sales enquiries. Hits call time and service targets with excellent product knowledge. Experienced in driving conversion and upselling techniques.

Trustworthy agent with 3 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.