Julyene Orellano
Ormoc City,Leyte
Summary
Experienced professional demonstrating strengths in cash handling and inventory management. Adapts to changing demands through meticulous financial oversight and performance assessment. Committed to bringing strategic insights to enhance operational procedures and staff training. Energetic Cashier Supervisor skilled in leading teams to provide exceptional customer service. Strong background in managing cash operations, resolving customer queries, and ensuring accurate financial transactions. Proven ability to train and motivate staff, streamline processes, and maintain positive work environment. Committed to enhancing customer experiences and driving operational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier Supervisor
Anjes Pawnshop & Jewelry
Ormoc City, Philippines
04.2019 - 11.2025
- Responded to customer enquiries with relevant information.
- Processed credit card and cash payments with accuracy.
- Counted cash and online transactions at day end. Placing items in locked safes in line with company regulations.
- Cross-checked financial transactions at end-of-shift, checking cash and card payments against shift transactions to detect discrepancies.
- Supervised team of cashiers, overseeing daily operations to maintain efficient service and customer satisfaction.
- Managed authorisations on POS systems, verifying transactions before authorising actions to protect company interests.
- Solved complex customer complaints by providing smart solutions to maintain customer satisfaction.
- Assessed cashier performance, offering assistance in resolving cash handling and customer service issues.
- Handled customer disputes and complaints by offering solutions aligned with company's best practices.
- Distributed money to cashiers at shift start, collected till contents at end-of-shift and arranged for secure storage of cash to prevent losses.
- Taught staff how to handle difficult situations with calm and professionalism.
- Assisted in inventory management, working closely with the stock control team to reconcile sales with stock levels accurately.
- Processed refunds and exchanges, documenting reasons for returns for audit and accounting purposes.
- Checked merchandise to confirm correct storage, display and labelling, instructing staff on corrective actions to attract customers.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Reviewed and updated cashier procedures manual, ensuring all processes are documented and accessible for reference.
- Designed work and break schedules for cashier staff, scheduling based on quieter periods and shift length.
Education
BS Hotel and Restaurant Management
University of Cebu-Banilad
Cebu City01-2016
Skills
- Customer service
- Cash handling
- Sales management
- Inventory management
- Team supervision
- Point of sale
- Performance assessment
- Conflict resolution
- Upselling techniques
- Process documentation
- Staff training
- Customer assistance
- Leadership
- Staff supervision
- Electronic payment processing
- POS system operation
Certification
Customer Service Excellence
Timeline
Cashier Supervisor
Anjes Pawnshop & Jewelry
04.2019 - 11.2025
BS Hotel and Restaurant Management
University of Cebu-Banilad