Julius Bryan Angeles
Bachelor Of Science In Computer Science
Angono, Province Of Rizal
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Operations Manager
Alorica Teleservices Inc.
09.2023 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Team Manager
Alorica Teleservices
09.2021 - 08.2023
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Established and maintained performance, quality and service standards for professional customer care.
Customer Service Representative
Alorica Teleservices Inc
01.2018 - 08.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Education
Bachelor of Science - Computer Science And Programming
Sumulong College of Arts And Science
M.L.Quezon Extension Antipolo City Rizal 04.2001 -
Skills
- Performance Evaluations
- Teamwork and Collaboration
- Staff Development
- Effective leader
- Technical knowledge
- Problem-Solving
- Customer Service
Timeline
Operations Manager
Alorica Teleservices Inc.
09.2023 - Current
Team Manager
Alorica Teleservices
09.2021 - 08.2023
Customer Service Representative
Alorica Teleservices Inc
01.2018 - 08.2021
Bachelor of Science - Computer Science And Programming
Sumulong College of Arts And Science
04.2001 -
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