Julius Benn Sabeniano
Virac, Catanduanes
Summary
Dynamic professional with a proven track record at The Wound Pros, LLC, enhancing customer satisfaction through exceptional service and strategic engagement initiatives. Skilled in time management and adept at streamlining processes, I leverage strong computer skills to drive improvements and foster collaboration across teams, ensuring optimal outcomes and reduced operational waste.
Overview
17
17
years of professional experience
Work History
Smartsheet Associate
The Wound Pros, LLC
01.2021 - 07.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Smartsheet Specialist
Upwork
09.2020 - 05.2021
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
Staff Factory Control Engineer
HGST, a Western Digital Company
04.2017 - 09.2020
- Reduced downtime by effectively troubleshooting and resolving complex control system issues.
- Trained personnel on new control system features, promoting a smooth transition during upgrades or installations.
- Streamlined industrial processes through the implementation of cutting-edge PLC programming methods.
- Provided technical support for electrical and instrumentation equipment, improving reliability and reducing maintenance costs.
New Product Introduction Engineer
Hitachi Global Storage Technologies Philippines
03.2008 - 03.2017
- Developed detailed project plans, ensuring timely delivery of milestones in the new product introduction cycle.
- Worked closely with quality assurance teams to investigate and resolve any issues detected during the post-launch phase, ensuring quick resolution for customers.
- Implemented continuous improvement initiatives, leading to significant cost savings throughout the product development process.
- Spearheaded change management efforts following major design revisions, minimizing disruptions across various departments.
Education
Master in Management - Major in Data Analytics
Philippine Christian University
09-2023
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
Timeline
Smartsheet Associate
The Wound Pros, LLC
01.2021 - 07.2025
Smartsheet Specialist
Upwork
09.2020 - 05.2021
Staff Factory Control Engineer
HGST, a Western Digital Company
04.2017 - 09.2020
New Product Introduction Engineer
Hitachi Global Storage Technologies Philippines
03.2008 - 03.2017
Master in Management - Major in Data Analytics
Philippine Christian University
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