Julius Barnigo Donoso

• Provided exceptional technical support, resolving complex issues promptly and effectively for endusers.
• Collaborated with team members to develop new strategies for optimizing technical support services.

Supported health care customers by providing accurate and important details of their health care plans and benefits.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Assited technical support agents with setting up appointment for technicians.
• Resolved Technical issues with customer's paid services or subscriptions through advanced troubleshooting and escalations.
• Handled customer complaints and assited supervisor calls.