Julius Roallos
Rosario, Province Of Batangas
Summary
Dynamic Customer Service Representative with proven expertise at Afni Philippines Inc, adept at resolving conflicts and enhancing customer loyalty through active listening and personalized solutions. Skilled in critical thinking and data entry, I consistently exceed expectations by delivering empathetic support and fostering positive client relationships, resulting in increased retention rates.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Afni Philippines Inc
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Results-cx
05.2019 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Computer Tech
Batangas State University - Rosario Campus
Brgy Namunga Rosario Batangas04-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Afni Philippines Inc
06.2022 - Current
Customer Service Representative
Results-cx
05.2019 - 06.2022
Bachelor of Science - Computer Tech
Batangas State University - Rosario Campus
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