Julius Marcelino Meer
Customer Service Representative/ Customer Support Via Live Chat
Norzagaray
Summary
Detail-oriented and customer-focused professional with nearly 6 years of Retail and sales support experience.
Skilled in CRM management and streamlining workflows to enhance client satisfaction and drive sales team efficiency.
Seeking a Sales Support Specialist position to apply and further develop these skill.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Service Representative - Nike US Retail
Concentrix CVG Philippines, Inc.
Quezon City
08.2022 - 04.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Manager
Iwatch Ph Corporation
Quezon City
10.2019 - 12.2021
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
High school Graduate -
Sapang Palay National High School
San Jose Del Monte City, Bulacan Philippines 06.2007 - 05.2011
Skills
- Analytical problem-solving
- Customer engagement
- Effective listening
- In-depth product knowledge
- Adaptability and flexibility
- Customer complaint management
- Detail-oriented data management
- Customer service experience
- Proficient in computer applications
- Customer relationship management expertise
- Customer support via live chat
- Technical troubleshooting support
- Proficient in Microsoft Office Suite
Accomplishments
Achieve a recognition for being a Top performer for the 3rd quarter of 2023, and first quarter of 2024.
Timeline
Customer Service Representative - Nike US Retail
Concentrix CVG Philippines, Inc.
08.2022 - 04.2025
Sales Manager
Iwatch Ph Corporation
10.2019 - 12.2021
High school Graduate -
Sapang Palay National High School
06.2007 - 05.2011
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