CRM
Julius Laxamana
Banking And Customer Service Profession
Meycauayan, Province Of Bulacan
Summary
Analytical, results-oriented banking, sales, customer service and business processing professional with over 10 years of experience in effectively providing customer insight, potential risks and market intelligence in line with current trends.
Proven expertise in multi-process commercial banking, customer and client service partnership, sales and business process outsourcing with local and international support and coverage.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Credit Officer
RIZAL COMMERCIAL BANKING CORPORATION
01.2020 - 01.2024
- Underwrote and decided on loan applications within delegated authority and within service level standards
- Delivered required number of approvals to achieve business targets/financial goals
- Ensured that risks and deviations are properly identified, mitigated, and escalated to proper delegated approving authority
- Optimized credit approval and collection processes, improving operational efficiencies
Order to Cash Associate – Reference Data /Call Center Customer Service Representative
NESTLE BUSINESS SERVICES
04.2018 - 10.2019
- Handled request from market which may pertain to sales organization set-up, parameters, credit algorithm and order filters.
- Validated and updated request completeness from market
- Executed request within service level agreement and turn-around times
- Created customer information in SAP
- Provided timely and cohesive feedback and communication with requesting market with their requested activities
Relationship Associate
METROPOLITAN BANK & TRUST COMPANY
02.2017 - 09.2017
- Gathered and collated necessary and updated information/data on accounts.
- Ensured authenticity, completeness and timely submission of required documents and monitor loan account maturities.
- Reviewed account profitability, financial condition and performance.
- Prepared credit analysis and other management reports.
- Closely coordinated with internal departments for credit investigation and appraisal of property
- Assisted Account Officer in resolving client complaints, monitoring borrower’s business and financial condition.
Account Coordinator
METROPOLITAN BANK & TRUST COMPANY
05.2011 - 02.2017
- Pre-screened applications received from to ensure completeness and accuracy of information upon processing
- Ensured that processing TAT is met across process from loan application, approval/decision, booking, and disbursement of loan proceeds. Ensures compliance with document deficiencies within acceptable TAT.
- Maintained good working relationship with all units of bank in line with loans operation, loan credit, loan sales and others
Sales Executive
HONDA CARS PASIG
07.2009 - 04.2011
- Greeted and assisted customers entering showroom floor to present a professional environment that supports automotive sales
- Answered questions about new cars, used cars, vehicle performance, applications processes and consult sales manager as needed
- Employed strong communication and interpersonal skills to build rapport when assisting potential customers with their vehicle selections
- Worked closely with internal departments on ideas to help increase sales.
Work Force Analyst
INTERACTIVE TECHNOLOGY SOLUTIONS INC. /SUNCELLULAR
08.2007 - 07.2009
- Effectively forecasted, created and managed staff schedules to accomplish particular task on day-to-day and hour-to-hour basis to ensure adequate coverage during operational hours.
- Monitored and submitted report on adherence and productivity metrics.
- Submitted daily interval and reports to Operations and Clients on timely manner.
Service Quality Officer
INTERACTIVE TECHNOLOGY SOLUTIONS INC. /SUNCELLULAR
09.2006 - 07.2007
- Generated service order transactions.
- Audited service order raised by the Business Center and Call Center.
- Submitted daily and weekly reports to client and Call Center Operations for compliance.
- Regularly submitted objective assessment of customer handling operations for improvement of service level standards.
Sun Perks Traffic Controller
INTERACTIVE TECHNOLOGY SOLUTIONS INC. /SUNCELLULAR
06.2006 - 08.2006
- Handled Sun Perks Loyalty Program/GSM.
- Performed call outs to qualified loyal subscribers.
- Closely coordinated with Business Centers for handset availability, reservation and release to approved subscribers.
- Closely monitored seamless completion of Sun Perks Loyalty program mechanics and procedures.
Customer Care Officer
INTERACTIVE TECHNOLOGY SOLUTIONS INC. /SUNCELLULAR
09.2004 - 06.2006
- Managed communication queue by answering queries and offering solutions.
- Professionally handled disputes and complaints which involved services and monetary value that need to apply business legal procedure and policies.
- Conferred with relative departments to ensure customer concern is resolved.
Education
Bachelor of Science - Management
Far Eastern University
Manila03.2004
Skills
Risk Analysis
Credit validations
Documentation Management
Client Relationship Building
Customer Service
Team Leadership
Schedule Management
Dispute Resolution
Financial Reporting
Compliance requirements
Software
SAP
Accomplishments
Training on “Sun cellular Products and Services” at Digitel Call Center Libis (Sept 2005)
Training on “Integrated Customer Management System” at Digitel Call Center Libis (Sept 2005)
Seminar on "Apprentice Program Sharing Session at Far Eastern University (February 2004)
Seminar on “Strategy in Conducting A Meeting at Far Eastern University (August 2003)
Seminar on “Building Competitiveness” at Far Eastern University (August 2002)
Timeline
Credit Officer
RIZAL COMMERCIAL BANKING CORPORATION
01.2020 - 01.2024
Order to Cash Associate – Reference Data /Call Center Customer Service Representative
NESTLE BUSINESS SERVICES
04.2018 - 10.2019
Relationship Associate
METROPOLITAN BANK & TRUST COMPANY
02.2017 - 09.2017
Account Coordinator
METROPOLITAN BANK & TRUST COMPANY
05.2011 - 02.2017
Sales Executive
HONDA CARS PASIG
07.2009 - 04.2011
Work Force Analyst
INTERACTIVE TECHNOLOGY SOLUTIONS INC. /SUNCELLULAR
08.2007 - 07.2009
Service Quality Officer
INTERACTIVE TECHNOLOGY SOLUTIONS INC. /SUNCELLULAR
09.2006 - 07.2007
Sun Perks Traffic Controller
INTERACTIVE TECHNOLOGY SOLUTIONS INC. /SUNCELLULAR
06.2006 - 08.2006
Customer Care Officer
INTERACTIVE TECHNOLOGY SOLUTIONS INC. /SUNCELLULAR
09.2004 - 06.2006
Bachelor of Science - Management
Far Eastern University