Julius Kinol
Toll Operation Supervisor
Bacoor, Province Of Cavite,CAV
Summary
Dynamic Toll Supervisor with a proven track record at PEA Tollway Corporation, excelling in operational efficiency management and service excellence. Enhanced traffic flow and reduced wait times through strategic lane assignments. Strong leadership and mentorship skills fostered a culture of accountability, ensuring compliance with safety guidelines and improving team performance.
Overview
22
22
years of professional experience
Work History
Toll Supervisor
PEA Tollway Corporation
07.2024 - Current
- Developed and implemented strategies to reduce operational costs.
- Contributed to the improvement of safety measures by regularly inspecting equipment and reporting any issues to maintenance personnel.
- Conducted regular audits of cash handling procedures to identify discrepancies and implement corrective actions as needed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Guaranteed exceptional customer service through consistent monitoring of staff interactions and providing constructive feedback when necessary.
- Assisted in streamlining processes by evaluating existing systems and recommending updates to management.
- Reducated wait times at toll booths by optimizing traffic flow through strategic lane assignments and efficient staffing.
- Enhanced communication within the team by conducting regular meetings and providing clear directives for daily tasks.
- Promoted a culture of accountability among staff members by setting high expectations for performance and ethical conduct.
Toll System Technician
PEA Tollway Corporation
03.2021 - 07.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Change Fund Custodian
PEA Tollway Corporation
01.2014 - 03.2021
- Manages the change-fund necessary for cash transactions at lane level.
- Manages the manual Toll Invoice being issued to motorist by Toll Tellers during exceptional transactions at lane level.
- Terminates the operational date in the Electronic Toll Collection system.
- Turn over the daily cash collection of every toll-plaza to roving bank teller.
- Recommend and draft policy for the section to optimize and streamline work flow process.
Toll Teller
PEA Tollway Corporation
07.2004 - 01.2014
- Streamlined operations by consistently adhering to established policies and procedures regarding toll collection.
- Assisted in resolving customer issues, addressing concerns with patience and professionalism.
- Contributed to a positive work atmosphere through proactive collaboration with coworkers and supervisors.
- Demonstrated adaptability by swiftly adjusting to changing traffic patterns or unexpected situations affecting the toll booth area.
Education
Bachelor of Science - Computer Engineering
AMA Computer University - Makati Campus
Makati City, Metro Manila, Philippines 04.2001 -
Skills
Workplace safety guidelines
Incident documentation
Traffic flow optimization
Regulatory compliance
Service excellence
Operational efficiency management
Mentorship development
Accomplishments
Manifests knowledge in the interoperability of departments that after four months of being promoted as Toll Supervisor, I was appointed as Toll Plaza OIC, ensuring better collaboration and improved efficiency of every operational departments delivering quality service to the motoring patrons.
Timeline
Toll Supervisor
PEA Tollway Corporation
07.2024 - Current
Toll System Technician
PEA Tollway Corporation
03.2021 - 07.2024
Change Fund Custodian
PEA Tollway Corporation
01.2014 - 03.2021
Toll Teller
PEA Tollway Corporation
07.2004 - 01.2014
Bachelor of Science - Computer Engineering
AMA Computer University - Makati Campus
04.2001 -