Julius F. Talavera
Makati City
Summary
Dedicated guest service professional adept at delivering personalized concierge experiences. Proficient in resolving guest complaints efficiently while coordinating dining arrangements and special requests. Maintains high sanitation standards to enhance overall guest satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Butler Concierge
Aroya Cruises
Jeddah
10.2024 - 12.2025
- Delivered exceptional personal service to Khuzama guests, addressing complaints efficiently.
- Coordinated dining arrangements and special requests for onboard meals.
- Managed luggage handling and room assignments for arriving guests.
- Executed company’s butler concierge concept by following established main pillars.
- Facilitated in-suite dining and arranged preferred shore excursions, restaurant outlets, or spa reservations.
- Coordinated delivery of items such as laundry, gifts, and celebration cakes to guests.
- Maintained cleanliness of assigned pantries and lockers consistently.
- Implemented sanitation program, completing and updating all required log sheets.
- Arranged passenger transportation for cruises to ensure smooth operations.
Butler Concierge
Genting Dream Cruises
Singapore
09.2023 - 05.2024
- To provide an exceptional personal service to Palace Guest at all times and deal with Guest complaints and comments in an efficient and timely manner
- To follow up on the company designed main pillars of our “Butler Concierge Concept”
- To provide in-suite dining service upon request, book preferred shore excursion tour, restaurant outlets or spa reservations for Palace guest according to their wishes, provides shoe shine, laundry, and escorting services upon request
- To ensure that assign pantries and lockers are kept clean and tidy at all times
- To do delivers (such as laundry, gifts, special occasion item, celebration cakes, etc) to the guest in Palace
- To follow and execute the sanitation program and to complete and update all sanitation log sheets as per policy
- Passenger transportation & Cruises
Store Associate
Melaleuca the Wellness Company
Makati City
10.2020 - 07.2023
- Educated customers on product benefits and usage, enhancing overall understanding.
- Assisted customers with product selection and wellness inquiries.
- Processed memberships and orders efficiently, ensuring prompt service delivery.
- Conducted monthly and year-end inventory assessments to maintain accurate stock levels.
- Maintained store cleanliness and organized products on shelves for optimal presentation.
- Provided insights into company business development strategies to align customer expectations.
- Refilled shelves with appropriate items to ensure product availability and accessibility.
Server
The Moment Group Manam Rockwell
Makati City
07.2019 - 10.2020
- Demonstrated expertise in food and beverage management.
- Provided exceptional customer service in a fast-paced dining environment.
- Crafted signature drinks for brand restaurant to enhance menu offerings.
- Managed food dispatch process, ensuring quality and presentation standards.
- Conducted monthly inventory assessments for cutlery, glassware, and product items.
- Facilitated cross-training for bartenders to improve service versatility.
- Oversaw pantry operations to maintain optimal stock levels.
Captain ll, Server
Okada Manila
Paranaque City
05.2017 - 12.2018
- Served food and beverages in casino gaming environment.
- Ensured compliance with all local and state gaming regulations.
- Managed high roller players by anticipating needs and preferences.
- Demonstrated extensive knowledge of food and beverage menu offerings.
- Set up dining areas, preparing cutlery, glassware, and plates.
- Maintained cleanliness of buffet areas while ensuring food quality and timely replenishment.
- Conducted monthly inventory checks on cutlery, plates, and glassware.
Club Assistant (Butler)
Resort World Genting Malaysia
Genting Highland
11.2013 - 10.2016
- Delivered personalized butler services to VVIP guests at luxury resort.
- Developed promotional materials to enhance guest engagement and participation.
- Assisted VIP guests with check-in and check-out processes to ensure seamless experiences.
- Efficiently provided room service to meet diverse guest needs.
- Conducted detailed housekeeping inspections to guarantee high standards of room quality.
- Managed incoming and outgoing telephone calls in a fast-paced resort environment.
Education
Bachelor Science - Business Management, Marketing
Jesus Reigns Christian College
Manila01-2013
Skills
- Personal concierge
- Guest service
- Guest relations
- Guest needs anticipation
- Fine dining service
- In-suite dining
- Food and beverage service
- Sanitation compliance
- Housekeeping coordination
- Inventory control
- Team collaboration
- Customer engagement
Attestation
I hereby attest that the information above is true and correct to the best of my knowledge and belief.
Certification
- Magnum's Butler Training, May 12 to 16, 2014
- The International Butler Academy, December 2, 2024
Timeline
Butler Concierge
Aroya Cruises
10.2024 - 12.2025
Butler Concierge
Genting Dream Cruises
09.2023 - 05.2024
Store Associate
Melaleuca the Wellness Company
10.2020 - 07.2023
Server
The Moment Group Manam Rockwell
07.2019 - 10.2020
Captain ll, Server
Okada Manila
05.2017 - 12.2018
Club Assistant (Butler)
Resort World Genting Malaysia
11.2013 - 10.2016
Bachelor Science - Business Management, Marketing
Jesus Reigns Christian College