JULIUS DHARRELL M. MERCADO
Bulacan,BUL
Summary
I am willing to assume responsibilities and face challenges in order to contribute and become part of success of your reputable company.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
NETPACIFIC INC.
Taguig, Metro Manila, Philippines (Remote)
01.2023 - Current
- Provided technical support for customers with complex hardware, software and network issues.
- Utilized troubleshooting techniques to identify and resolve customer problems.
- Analyzed customer issues and developed resolutions.
- Collaborated with other technical support engineers to ensure customer satisfaction.
- Led customer training sessions on the use of software applications.
GPS ANALYST
JJV INC
TABANG PLARIDEL BULACAN
04.2020 - 12.2023
- Maintaining and auditing location tracking technology, often using IVMS software.
- Analyzing GPS data points to identify trends, such as route optimization or speed analysis.
- Real-time tracking of assets, trucks, or personnel to ensure operational efficiency.
Education
Information Technology
01-2017
Course : Information Technology ( 2 Years )
High School Diploma -
04.2001 -
Skills
Technical support
Technical troubleshooting
System troubleshooting
Problem-solving
Computer Hardware
Networking
Communication
Software Installation
SEMINAR ATTENDED
- WEB DEVELOPMENT AND VISUAL GRAPHIC DESIGN Galilee Mansion and Garden Resort (San Pedro, Bustos, Bulacan) January 2015
- BROADENING SKILLS AND PRODUCTIVITY FOR EMPLOYMENT Baliwag Arena, Pagala, Baliwag , Bulacan October 6, 2015
Disclaimer
I hereby certify that all the information above are true and correct to the best of my knowledge and belief.
PERSONAL INFORMATION
- Age : 25 yrs old
- Civil Status : Single
- Citizenship : Filipino
- Sex : Male
- Height : 5'10"
- Weight : 67 kgs
- Religion : Roman Catholic
Timeline
Technical Support Engineer - NETPACIFIC INC.
01.2023 - Current
GPS ANALYST - JJV INC
04.2020 - 12.2023
LICEO DE PULILAN - High School Diploma,
04.2001 -
MICROLINK INSTITUTE OF SCIENCE AND TECH - , Information Technology