Julius De Guzman
Business & Organizations Management / Freelancer
San Carlos City, Pangasinan
Summary
Recognized for enhancing customer satisfaction through innovative service protocols and effective team leadership. Proven expertise in strategic planning and performance management, driving operational efficiency and fostering a culture of continuous improvement. Committed to mentoring talent and achieving departmental goals.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Head Supervisor
GOSPEL OF CHRIST FRAMES & Glass Aluminum
09.2013 - 07.2014
- Developed and implemented strategies to boost operational efficiency.
- Led diversity initiatives, fostering an inclusive environment for all employees to share unique perspectives.
- Contributed to the growth of the department by identifying areas for improvement and implementing strategic changes accordingly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Championed diversity initiatives within the organization, creating an inclusive atmosphere where all employees were encouraged to contribute their unique perspectives for the betterment of the company as a whole.
- Led a team of supervisors in achieving company goals and maintaining high standards of work quality.
- Developed strong relationships with clients through consistent communication, leading to increased customer satisfaction rates.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Implemented effective cost-saving measures, optimizing resource allocation for maximum profitability without sacrificing product quality or service delivery standards.
- Enhanced team efficiency by implementing streamlined processes and effective communication strategies.
- Conducted thorough evaluations of vendor proposals before making informed decisions on partnerships, ensuring alignment with company objectives and budgetary constraints.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Sales & Operation Manager
HPT High Potential Therapy Inc.
08.2016 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Education
Office Management Technology
Year2017(undergraduate)
High School Diploma -
03.2010
School Year 2006 - 2010
Elementary Diploma
School Year: 1998 - 2004
Skills
Operations management
Strategic planning
Decision-making
Marketing
Cross-functional teamwork
Documentation and reporting
Sales management
Complex Problem-solving
Sales techniques
Key performance indicators
Inventory management
Multitasking
Analytical thinking
Continuous improvement
Managing operations and efficiency
Team leadership
Time management
Customer service
Project management
Business development
Policy implementation
Verbal and written communication
Negotiation
Product management
Coaching and mentoring
Teamwork and collaboration
Self motivation
Certification
GOSPEL OF CHRIST frames & Glass Aluminum
Timeline
HPT High Potential Therapy International Inc.
05-2024
Sales & Operation Manager - HPT High Potential Therapy Inc.
08.2016 - 04.2024
GOSPEL OF CHRIST frames & Glass Aluminum
07-2014
Head Supervisor - GOSPEL OF CHRIST FRAMES & Glass Aluminum
09.2013 - 07.2014
Next Generation Technological College - , Office Management Technology
Santa Rita National High School - High School Diploma,
Binanuaanan Norte Elementary School - , Elementary Diploma