Julius Cesar O. Narido
Call Center Agent
Mandaluyong City
Summary
To seek a job that will help me to maximize my skills and abilities as well to adopt new responsibilities to reach good career.
Overview
12
12
years of professional experience
Work History
Senior Process Executive (SPE) Medtronic – Resupply
COGNIZANT
01.2021 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Senior Process Executive (SPE) Papa Johns Order Taking
COGNIZANT
10.2019 - 12.2020
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Prepared annual data to determine metrics for operational performance.
Customer Service Representative Tier 2 for Citi Bank Credit Cards
CONCENTRIX
05.2019 - 10.2019
- SM Megamall
Customer Service Representative PeopleMedia.com Billing
TELUS INTERNATIONAL PH
05.2017 - 03.2019
- McKinley Exchange
Customer Service Representative – COMCAST
SITEL PHILIPPINES
10.2016 - 05.2017
- Ortigas
Senior Process Executive (SPE) Medtronic – Resupply
INTERGLOBE TECHNOLOGIES
03.2014 - 04.2016
- Mckinley Hill
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations, and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
BS - Information Technology
Eastern Visayas State University
Carigara, Leyte01-2010
Skills
Customer relations
Team player
Team leadership
Administrative skills
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Process Executive (SPE) Medtronic – Resupply
COGNIZANT
01.2021 - Current
Senior Process Executive (SPE) Papa Johns Order Taking
COGNIZANT
10.2019 - 12.2020
Customer Service Representative Tier 2 for Citi Bank Credit Cards
CONCENTRIX
05.2019 - 10.2019
Customer Service Representative PeopleMedia.com Billing
TELUS INTERNATIONAL PH
05.2017 - 03.2019
Customer Service Representative – COMCAST
SITEL PHILIPPINES
10.2016 - 05.2017
Senior Process Executive (SPE) Medtronic – Resupply
INTERGLOBE TECHNOLOGIES
03.2014 - 04.2016
BS - Information Technology
Eastern Visayas State University