Summary
Overview
Work History
Education
Skills
Disclaimer
Work Availability
Timeline
Generic
Julius Cesar O. Narido

Julius Cesar O. Narido

Call Center Agent
Mandaluyong City

Summary

To seek a job that will help me to maximize my skills and abilities as well to adopt new responsibilities to reach good career.

Overview

12
12
years of professional experience

Work History

Senior Process Executive (SPE) Medtronic – Resupply

COGNIZANT
01.2021 - Current
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.

Senior Process Executive (SPE) Papa Johns Order Taking

COGNIZANT
10.2019 - 12.2020
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Prepared annual data to determine metrics for operational performance.

Customer Service Representative Tier 2 for Citi Bank Credit Cards

CONCENTRIX
05.2019 - 10.2019
  • SM Megamall

Customer Service Representative PeopleMedia.com Billing

TELUS INTERNATIONAL PH
05.2017 - 03.2019
  • McKinley Exchange

Customer Service Representative – COMCAST

SITEL PHILIPPINES
10.2016 - 05.2017
  • Ortigas

Senior Process Executive (SPE) Medtronic – Resupply

INTERGLOBE TECHNOLOGIES
03.2014 - 04.2016
  • Mckinley Hill
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations, and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

BS - Information Technology

Eastern Visayas State University
Carigara, Leyte
01-2010

Skills

Customer relations

Team player

Team leadership

Administrative skills

Disclaimer

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Process Executive (SPE) Medtronic – Resupply

COGNIZANT
01.2021 - Current

Senior Process Executive (SPE) Papa Johns Order Taking

COGNIZANT
10.2019 - 12.2020

Customer Service Representative Tier 2 for Citi Bank Credit Cards

CONCENTRIX
05.2019 - 10.2019

Customer Service Representative PeopleMedia.com Billing

TELUS INTERNATIONAL PH
05.2017 - 03.2019

Customer Service Representative – COMCAST

SITEL PHILIPPINES
10.2016 - 05.2017

Senior Process Executive (SPE) Medtronic – Resupply

INTERGLOBE TECHNOLOGIES
03.2014 - 04.2016

BS - Information Technology

Eastern Visayas State University
Julius Cesar O. NaridoCall Center Agent