JULITO BABON JR.
Customer Service Representative
Quezon City, Metro Manila
Summary
To be a part of your reputed company where I get a chance to use my knowledge and skills to contribute to the progress of the organization as well as myself.
Overview
13
13
years of professional experience
Work History
Senior Patient Advocate
R1 RCM Philippines, Inc.
10.2023 - Current
- Assist with the patient's registration, scheduling an appointment, insurance verification, claim submission and processing, payment collection, and reconciliation.
Customer Service Subject Matter Expert
Teletech - Novaliches
03.2023 - 10.2023
- Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
Customer Service Subject Matter Expert
Transcosmos Information Systems Inc.
01.2022 - 02.2023
- Monitor live call queues to assist agents with real-time guidance. Identify recurring errors and implement corrective actions through coaching or process updates.
Chat Support Representative
AFNI Philippines, Inc.
09.2020 - 12.2021
- Assist with mobile data plans, bill explanation, upgrading devices, device troubleshooting, and promoting add-ons.
Customer Service Representative
Convergys
09.2016 - 08.2020
- Provide support for bundled data plans, clarify bundled charges, assist with device upgrades, and offer guidance on internet and TV services. Troubleshoot issues related to phone, TV, and internet, and promote additional features.
Technical Support Representative
Teleperformance
07.2016 - 09.2016
- Diagnose and resolve U-verse TV issues (no signal, pixelation, audio/video sync errors, DVR malfunctions). Guide customers through self-service fixes (e.g., rebooting receivers, checking cable connections, resetting passwords).
Email Support Representative
Global Integrated Contact Facilities Inc.
03.2016 - 07.2016
- Track orders, update customers on shipping delays, and escalate logistical issues to courier partners. Process returns, exchanges, or refund requests in line with company policies. Investigate and resolve issues like missing items, damaged deliveries, or incorrect orders.
Healthcare Customer Service Representative
Omega Healthcare Management Services
01.2016 - 03.2016
- Provide clear explanations of services, billing, insurance coverage, and clinic policies.
Service Crew
McDonald's
05.2012 - 01.2016
- Enhanced customer satisfaction by providing efficient and friendly service. Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor of Science - Office Administration Major in Legal Transcription
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines 04.2001 -
Skills
Stenography
Ability to handle stress effectively
Microsoft Office
CRM Tools
Medical billing expertise
Strong interpersonal skills
Professionalism and ethics
Excellent Communication skills
Personal Information
- Age: 30
- Height: 5'7
- Place of Birth: Quezon City
- Date of Birth: 08/13/94
- Gender: Male
- Marital Status: Single
Timeline
Senior Patient Advocate
R1 RCM Philippines, Inc.
10.2023 - Current
Customer Service Subject Matter Expert
Teletech - Novaliches
03.2023 - 10.2023
Customer Service Subject Matter Expert
Transcosmos Information Systems Inc.
01.2022 - 02.2023
Chat Support Representative
AFNI Philippines, Inc.
09.2020 - 12.2021
Customer Service Representative
Convergys
09.2016 - 08.2020
Technical Support Representative
Teleperformance
07.2016 - 09.2016
Email Support Representative
Global Integrated Contact Facilities Inc.
03.2016 - 07.2016
Healthcare Customer Service Representative
Omega Healthcare Management Services
01.2016 - 03.2016
Service Crew
McDonald's
05.2012 - 01.2016
Bachelor of Science - Office Administration Major in Legal Transcription
Polytechnic University of The Philippines
04.2001 -