Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
CustomerServiceRepresentative
JULITO BABON JR.

JULITO BABON JR.

Customer Service Representative
Quezon City, Metro Manila

Summary

To be a part of your reputed company where I get a chance to use my knowledge and skills to contribute to the progress of the organization as well as myself.

Overview

13
13
years of professional experience

Work History

Senior Patient Advocate

R1 RCM Philippines, Inc.
10.2023 - Current
  • Assist with the patient's registration, scheduling an appointment, insurance verification, claim submission and processing, payment collection, and reconciliation.

Customer Service Subject Matter Expert

Teletech - Novaliches
03.2023 - 10.2023
  • Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.

Customer Service Subject Matter Expert

Transcosmos Information Systems Inc.
01.2022 - 02.2023
  • Monitor live call queues to assist agents with real-time guidance. Identify recurring errors and implement corrective actions through coaching or process updates.

Chat Support Representative

AFNI Philippines, Inc.
09.2020 - 12.2021
  • Assist with mobile data plans, bill explanation, upgrading devices, device troubleshooting, and promoting add-ons.

Customer Service Representative

Convergys
09.2016 - 08.2020
  • Provide support for bundled data plans, clarify bundled charges, assist with device upgrades, and offer guidance on internet and TV services. Troubleshoot issues related to phone, TV, and internet, and promote additional features.

Technical Support Representative

Teleperformance
07.2016 - 09.2016
  • Diagnose and resolve U-verse TV issues (no signal, pixelation, audio/video sync errors, DVR malfunctions). Guide customers through self-service fixes (e.g., rebooting receivers, checking cable connections, resetting passwords).

Email Support Representative

Global Integrated Contact Facilities Inc.
03.2016 - 07.2016
  • Track orders, update customers on shipping delays, and escalate logistical issues to courier partners. Process returns, exchanges, or refund requests in line with company policies. Investigate and resolve issues like missing items, damaged deliveries, or incorrect orders.

Healthcare Customer Service Representative

Omega Healthcare Management Services
01.2016 - 03.2016
  • Provide clear explanations of services, billing, insurance coverage, and clinic policies.

Service Crew

McDonald's
05.2012 - 01.2016
  • Enhanced customer satisfaction by providing efficient and friendly service. Prepared food items accurately and quickly, adhering to strict food safety guidelines.

Education

Bachelor of Science - Office Administration Major in Legal Transcription

Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines
04.2001 -

Skills

Personal Information

  • Age: 30
  • Height: 5'7
  • Place of Birth: Quezon City
  • Date of Birth: 08/13/94
  • Gender: Male
  • Marital Status: Single

Timeline

Senior Patient Advocate

R1 RCM Philippines, Inc.
10.2023 - Current

Customer Service Subject Matter Expert

Teletech - Novaliches
03.2023 - 10.2023

Customer Service Subject Matter Expert

Transcosmos Information Systems Inc.
01.2022 - 02.2023

Chat Support Representative

AFNI Philippines, Inc.
09.2020 - 12.2021

Customer Service Representative

Convergys
09.2016 - 08.2020

Technical Support Representative

Teleperformance
07.2016 - 09.2016

Email Support Representative

Global Integrated Contact Facilities Inc.
03.2016 - 07.2016

Healthcare Customer Service Representative

Omega Healthcare Management Services
01.2016 - 03.2016

Service Crew

McDonald's
05.2012 - 01.2016

Bachelor of Science - Office Administration Major in Legal Transcription

Polytechnic University of The Philippines
04.2001 -

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JULITO BABON JR.Customer Service Representative