Summary
Overview
Work History
Education
Skills
Timeline
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Julina Shane Labang

Julina Shane Labang

Healthcare Associate
Iloilo City

Summary

Dedicated Medical Support Assistant with a proven track record of providing superior assistance to medical personnel for the last ten years. Experienced in providing administrative support to health care facilities and performing tasks such as maintaining patient records, updating patient accounts, and handling all patient and facility correspondence. Bringing forth excellent customer service skills and an understanding of the medical industry and important medical terminology.

Overview

4
4
years of professional experience

Work History

Customer Support

GLOBAL, Iloilo Supermart
Iloilo City
01.2017 - 09.2018
  • Assist customer on their order inquiries
  • Identify and resolves customer’s concern
  • Providing customers update on their order
  • Processing order
  • Fulfilling orders
  • Cancelling orders

Trainer

Hinduja Global Solutions
Iloilo
10.2020 - 02.2021
  • Followed up with customers on unresolved issues.
  • Conducted full claim investigations and reported updates and legal actions.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Utilized appropriate cost containment techniques to reduce overall claim costs.
  • Recruited and trained new members of guest service team.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.

Healthcare Associate

Legato Health Technologies Philippines, Inc
Iloilo City
02.2021 - 11.2022
  • Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
  • Performed admission reviews based for medical necessity based upon type of service specification.
  • Obtained authorizations from multiple insurance carriers for various levels of care.
  • Supervised and maintained all utilization review documentation .
  • Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Performed prior authorization review of services requiring notification.
  • Submitted cases to Clinical Team for criteria failures and helped facilitate resolutions and approvals.

Education

BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY

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Skills

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Timeline

Healthcare Associate

Legato Health Technologies Philippines, Inc
02.2021 - 11.2022

Trainer

Hinduja Global Solutions
10.2020 - 02.2021

Customer Support

GLOBAL, Iloilo Supermart
01.2017 - 09.2018

BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY

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Julina Shane LabangHealthcare Associate