Summary
Overview
Work History
Education
Skills
Timeline
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Juliet Diane Paquebot

Juliet Diane Paquebot

Virtual Administrative Assistant
Cebu City, Cebu

Summary

Hardworking and passionate job seeker dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills.

Overview

11
11
years of professional experience

Work History

Customer Service Associate

Amazon Operation Services Philippines, Inc
Cebu City, Cebu
05.2021 - Current
  • Responded to customer calls, chats and emails to answer questions about products and services. Provided post order and post delivery assistance.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.

Technical Support Representative

Alorica Philippines Inc.
Cebu City, Cebu
02.2016 - 03.2018
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Created clients’ account profile with excellent data entry skills. Efficiently assisted clients in managing their accounts and modifying their service plans.
  • Identified potential sales and cross-selling opportunities.

Technical Support Representative II

Convergys Inc.
Mandaue City, Cebu
04.2015 - 09.2015
  • Translated complex technical issues into digestible language for non-technical users.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Sales Representative

Teletech
Mandaue City, Cebu
07.2014 - 03.2015
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Customer Service Representative

Teleperformance Philippines Inc
Cebu City, Cebu
08.2013 - 03.2014
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Market Researcher

Opinionology Philippines Inc.
Lapu-Lapu City, Cebu
11.2011 - 04.2012
  • Utilized questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
  • Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
  • Recorded accurate respondents' answers during interviews for future reference.

Education

2 Years - Bachelor of Science in Computer Engineering

University of San Jose – Recoletos
Magallanes Street, Cebu City 6000
04.2001 -

1 Year - Bachelor of Science in Accountancy

University of San Jose – Recoletos
Magallanes Street, Cebu City 6000
04.2001 -

Skills

    Customer relations and communications

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Timeline

Customer Service Associate

Amazon Operation Services Philippines, Inc
05.2021 - Current

Technical Support Representative

Alorica Philippines Inc.
02.2016 - 03.2018

Technical Support Representative II

Convergys Inc.
04.2015 - 09.2015

Sales Representative

Teletech
07.2014 - 03.2015

Customer Service Representative

Teleperformance Philippines Inc
08.2013 - 03.2014

Market Researcher

Opinionology Philippines Inc.
11.2011 - 04.2012

2 Years - Bachelor of Science in Computer Engineering

University of San Jose – Recoletos
04.2001 -

1 Year - Bachelor of Science in Accountancy

University of San Jose – Recoletos
04.2001 -

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Juliet Diane PaquebotVirtual Administrative Assistant