Crm
Hi, I’m
Julieta Guiao
Magalang
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
years of professional experience
3
Certifications
Work History
KyboTech.co.uk
Logistics Customer Service Representative UK (Remote)
03.2025 - 12.2025
Job overview
- Collaborated with team members to streaming processes and improve response times for customer issues
- Coordinated Incoming and outgoing shipments to maintain schedules
- Developed strong relationships with carrier to secure competitive rates and improve delivery times.
Hexaware Technologies
Email Management
03.2023 - 05.2024
Job overview
- Streamlined office communications through effective email management and distribution of important announcements to relevant parties.
- Improved overall workflow efficiency through effective time management techniques such as prioritization of tasks based on urgency or importance.
- Assist clients with home loans, personal loans, and refinancing applications.
- Collect, review, and verify client documents such as IDs, payslips, bank statements, and tax returns.
- Ensure loan applications are accurate, complete, and compliant with lender requirements.
- Enter and maintain client information in CRM and loan systems.
- Track loan progress from application to approval and settlement.
- Follow up on outstanding documents and conditions to ensure timely processing.
- Maintain professional communication and provide updates to clients and brokers
Alorica
Sales Support & Technical Support
03.2021 - 01.2023
Job overview
- Answer customer questions about sizing accessories and merchandise care
- Enhanced customer engagement through personalized service and Product recommendations.
- Increased customer satisfaction by providing effective technical support and troubleshooting services.
- Solves customer challenges by offering relevant product and services.
Sutherland Global Services
Customer Service Support
10.2015 - 02.2021
Job overview
- Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
- Supported fellow team members during peak hours or staffing shortages as needed while maintaining high quality customer service standards.
Education
Holly Cross CollegeSta Ana Candaba, Pampanga
Associate of Applied Business from Hotel And Restaurant Management
05.2010
Skills
Data entry proficiency
Customer Assistance
Critical Thinking
Sales strategies
Technical Consulting
Email nalytics
Teamwork and Collaboration
Reliable and Responsible
Detail Oriented
Client relations
Multitasking abilities
Product and Service Sales
Sales expertise
Problem solving abilities
Live chat support
Software
Sales force
Google workspace
Apply Online
Certification
Q1 Top Customer associate -Sutherland Global
Timeline
Logistics Customer Service Representative UK (Remote)
KyboTech.co.uk
03.2025 - 12.2025
Top Customer Service Hexaware
01-2024
Top Tech/ Sales Expert -Alorica
03-2023
Email Management
Hexaware Technologies
03.2023 - 05.2024
Sales Support & Technical Support
Alorica
03.2021 - 01.2023
Q1 Top Customer associate -Sutherland Global
06-2018
Customer Service Support
Sutherland Global Services
10.2015 - 02.2021
Holly Cross College
Associate of Applied Business from Hotel And Restaurant Management