Julieta Guiao
Magalang
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Email Management
Hexaware Technologies
03.2023 - 05.2024
- Prioritize emails based on urgency and importance, allocating time and attention accordingly to address critical tasks promptly while managing less urgent matters effectively
- Streamline email communications by utilizing clear and concise language, utilizing email templates for common inquiries, and avoiding unnecessary back-and-forth exchanges whenever possible.
Technical Support
Alorica
03.2021 - 01.2023
- To provide top-notch technical support to customers, ensuring their satisfaction while efficiently resolving issues and contributing to the company's success
- Promote a spirit of teamwork and synergy by partnering closely with colleagues in technical support, engineering, and product development
- Together, we endeavor to address challenges collaboratively, leverage our collective expertise, and drive innovation to enhance our offerings and exceed customer expectations.
Customer Service Support
Sutherland Global Services
10.2015 - 02.2021
- To deliver outstanding customer service by promptly addressing inquiries, resolving issues with empathy and professionalism, and ensuring customer satisfaction while representing the company's values and maintaining a positive brand image
- To develop a thorough understanding of company products and services, empowering me to effectively respond to customer inquiries.
Education
Hotel and Restaurant Management -
Holly Cross College
06.2010
Skills
- Customer Service Support
- Technical Support
- Email Management
- Problem-solving abilities
- Data Entry
- Computer Proficiency
- Administrative Support
- Live chat support
- Sales expertise
- Order Processing
- Product Knowledge
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Critical Thinking
- Multitasking Abilities
Languages
English
References
- Patrick Ponio, Sutherland Supervisor, 09292075727, Patrick.pacisponio@sutherlandglobal.com
- Rjay Villaflores, Alorica Supervisor, 09183647593, rjay.villaflores14@gmail.com
Certification
Top 1 Chat Support representative Uk Retail ( Sutherland Global Services)
Top 3 Technical Support representative (Alorica)
Best Customer Representative Success ( Hexaware )
VA & SMM training Certificate 2024
Timeline
Email Management
Hexaware Technologies
03.2023 - 05.2024
Technical Support
Alorica
03.2021 - 01.2023
Customer Service Support
Sutherland Global Services
10.2015 - 02.2021
Hotel and Restaurant Management -
Holly Cross College
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