Juliet Medidas
CSR/GVA/E-Commerce VA/Real Estate VA
Tagbilaran City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Ibex Global
Tagbilaran City
04.2021 - 01.2023
- Verifying customers name, date of birth and country if it matches with the other account names registered in the platform.
- Checking customers account depending on customers inquiries such as transaction history, account balance, cancelled transaction and customers unreceived funds.
- Responded to customer requests for adding, linking and re-linking payment methods.
- Assists and investigate customers with hacked accounts and make sure to help customers secure their accounts and provide steps for refunds if customer is eligible to such.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Manager/Owner
A&Y
Tagbilaran City
06.2014 - 03.2020
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared annual budgets with controls to prevent overages.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Wharfage Collector
Perfect Clean General Services
Tubigon
01.2007 - 04.2014
- Collect the fees from the passengers as regulated by Philippine ?Ports Authority
- Tabulates or accounts the money collected from the passengers for remittances
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Provided each customer with detailed receipts for proof of payment and to avoid discrepancies.
Office Staff Assistant
City Treasurers Office
Tagbilaran City
01.2001 - 01.2006
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Office Staff Assistant
Holy Name University
Tagbilaran City
10.1997 - 10.2000
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
Education
Bachelor of Science - Commerce - Banking And Finance
Holy Name University
Tagbilaran City 10.1997 - 10.2000
High School Diploma -
University of Bohol
Tagbilaran City 06.1987 - 04.1988
Skills
Complaint resolution
undefinedTimeline
Customer Service Representative
Ibex Global
04.2021 - 01.2023
Manager/Owner
A&Y
06.2014 - 03.2020
Wharfage Collector
Perfect Clean General Services
01.2007 - 04.2014
Office Staff Assistant
City Treasurers Office
01.2001 - 01.2006
Office Staff Assistant
Holy Name University
10.1997 - 10.2000
Bachelor of Science - Commerce - Banking And Finance
Holy Name University
10.1997 - 10.2000
High School Diploma -
University of Bohol
06.1987 - 04.1988
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