Juliet Geronimo Cahilig
Cavite City
Summary
A positive and hardworking individual with skills and knowledge acquired from previous employment who aims to be a part of fast-growing company, where I can positively contribute to its success and continue learning for an excellent career development. Hardworking experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
8
8
years of professional experience
Work History
Customer Service 3 / Technical Support
Ibex Global Solutions Phils.
03.2024 - 01.2025
- Strong problem-solving and analytical skills
- Knowledge of computer systems
- Experience troubleshooting hardware and software
- Excellent verbal and written communication skills
- Patient, friendly demeanor with a great aptitude for listening
- Commitment to providing exceptional customer service
Customer Service Representative/Technical Support
Iqors Phils
03.2021 - 07.2022
- Provide excellent customer service through active listening. Work with confidential customer information in a secure manner. Aim to resolve issues on the first call by being proactive.
- Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required.
- Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
Customer Service Representative
Alorica Teleservices
11.2019 - 12.2020
- Customer-oriented professional assists shoppers in finding the right products. Provide information, process transactions, and promote sales through engagement.
- Involves stocking shelves, handling financial transactions, and ensuring excellent customer service to drive business success.
- Developed empathetic client relationships and earned reputation for consistently exceeding goals.
Sales Customer Representative/ Team Leader
Call Center Solutions 4u
06.2017 - 10.2019
- Built and maintained relationships with team, increasing motivation and team spirit.
- Maintained positive, professional working environment to optimize staff and customer satisfaction.
- Inspired and managed teams in operational improvement, increasing motivation and productivity.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively
- Monitor customer interactions, such as calls, chats, and emails, to assess service quality and agent performance.
- Evaluate interactions against established quality standards, providing objective assessments.
- Develop, review, and update internal quality standards and benchmarks.
- Conduct regular quality audits to ensure compliance with these standards and client expectations.
Education
High School -
Cavite National High School
04.2001
Skills
- Verbal and Written Communication
- Customer Service Skills
- Technical Support Skills
- Telephone and Email Etiquette
- MS Office
- Team Player
- QA Analyst
Timeline
Customer Service 3 / Technical Support
Ibex Global Solutions Phils.
03.2024 - 01.2025
Customer Service Representative/Technical Support
Iqors Phils
03.2021 - 07.2022
Customer Service Representative
Alorica Teleservices
11.2019 - 12.2020
Sales Customer Representative/ Team Leader
Call Center Solutions 4u
06.2017 - 10.2019
High School -
Cavite National High School
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