JULIET B. FRESNIDO
Taguig City
Summary
A hardworking Network Engineer with 7 years of experience in monitoring, managing, and maintaining reliable enterprise network infrastructure.
I am seeking for a secure position as a network engineer in a reputable organization where I can build a quality experience and reliable knowledge that will contribute to the success and growth of the company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chevron L2 Network Engineer
Accenture
08.2021 - Current
- Monitor network devices reachability and performance using SolarWinds as a networking monitoring tools.
- Handle network alert triggered ticket, user created incident, service request and change tickets with defined SLA to ensure timely resolution and minimal disruption to the network with the use of ServiceNow as a ticketing tool.
- Act as a backup technical shift lead to assist the team for any technical assistance and conduct peer review for change plan.
- First in line of support for the network operations team for any network escalated issue, critical and major incidents.
- Perform intensive troubleshooting and investigation for any WAN/LAN/WLAN issues.
- Process and implement network changes for new services requested by clients and as part of the remediation and solution to any network related issues.
- Facilitate hardware replacement (RMA) and software upgrade ensuring that all devices are compliant.
- Collaborate closely with onsite support teams, third-party providers, and vendors to address network challenges effectively.
Regus Network Operation Center/Network Engineer
Cognizant Technology Solutions
09.2018 - 01.2021
- Conduct network monitoring across multiple regions to ensure uninterrupted connectivity and performance.
- Conduct initial checks and troubleshooting on network core devices, including Cisco Routers, Switches, and Clavister Firewalls.
- Coordinate and report network outages to internet service providers and relevant teams for resolution.
- Support field engineers and monitor the network emergency hotline to provide timely assistance during critical situations.
- Perform basic configuration and VLAN setup on Cisco switches to optimize network functionality.
- Perform basic installation procedures for Clavister Firewalls to enhance network security.
- Troubleshoot LAN/WLAN issues to identify and resolve connectivity or performance issues.
- Process network provisioning requests.
IT Helpdesk Web Analyst
Cognizant Technology Solutions
09.2015 - 01.2018
- Identify issues accurately to provide effective solutions and assign them to the relevant support teams.
- Offer support and conduct troubleshooting for supported applications to ensure smooth operation.
- Guide users on how to raise requests using appropriate forms, ensuring efficient communication and resolution.
- Act as a substitute for the web ticket dispatcher, ensuring that incoming tickets are properly directed and handled.
- Assist with taking calls as needed, providing direct support and addressing inquiries or concerns promptly.
On the Job Training
Coca- Cola Bottlers Business Services
11.2014 - 02.2015
- Setup workstation for new joiners.
- Troubleshoot IT Hardware related Issues.
- Create inventory reports for all IT hardware's.
- Create basic macro program.
- Assisting IT Developers on managing and gathering data that will be used in developing applications.
- Dispatch New Tickets.
Education
BS - Information Technology
STI College Southwoods
Cavite04.2015
High School - undefined
Talaonga National High School
Sorsogon City03.2009
Elementary - undefined
Seventh Day Adventist Multigrade School
Masbate City03.2005
Skills
- Routing and Switching (EIGRP, OSPF, ISIS, BGP, VLAN, STP, HSRP)
- Wireless (Aruba, Cisco Wireless LAN controller and Access Points)
- Security (Clavister Firewall, ACLs, NAC, VPN)
- Documenting network configurations and changes
- MS Office Applications
- Troubleshooting skills for MS Office 2010 and Windows 2007
- Verbal communication
- Quality documentation skills
Certification
- CCNA, CSCO14363384
- ITIL Certified
- Six Sigma Certified
References
- Maria Katheleen Espiritu, Delivery Excellence, +639985689227, Cognizant Technology Solutions
- Alvern Lenard, L2 Network Engineer Lead, +639179294547, Accenture
- Christine Lu, L2 Network Engineer Shift Lead, +639175889074, Accenture
- Xavier Jet Garcia, L2 Network Engineer Shift Lead, +639452281035, Accenture
Timeline
Chevron L2 Network Engineer
Accenture
08.2021 - Current
Regus Network Operation Center/Network Engineer
Cognizant Technology Solutions
09.2018 - 01.2021
IT Helpdesk Web Analyst
Cognizant Technology Solutions
09.2015 - 01.2018
On the Job Training
Coca- Cola Bottlers Business Services
11.2014 - 02.2015
BS - Information Technology
STI College Southwoods
High School - undefined
Talaonga National High School
Elementary - undefined
Seventh Day Adventist Multigrade School
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