Julienne Muñoz
Imus, Province Of Cavite,CAV
Summary
Dynamic professional with a strong background in customer service at Concentrix, excelling in complaint handling and client education. Proven ability to enhance service quality through meticulous attention to detail and effective communication. Skilled in Microsoft Office and adept at managing complex paperwork, ensuring accuracy and efficiency in all tasks.
Experienced with assisting clients in navigating insurance policies and claims. Utilizes communication and problem-solving skills to resolve customer issues efficiently. Track record of enhancing customer satisfaction through thorough policy understanding and effective support.
Overview
2025
2025
years of professional experience
Work History
Insurance Customer Service Representative
Concentrix
2021 - 03.2024
- Assisted customers with insurance inquiries, providing accurate information and support.
- Managed policy documents, ensuring timely updates and accuracy in records.
- Collaborated with team members to resolve customer issues efficiently.
- Gained proficiency in using CRM software for tracking customer interactions.
- Developed strong communication skills through routine customer interactions.
- Learned regulatory compliance standards relevant to insurance policies and procedures.
- Maintained detailed notes on customer interactions, enhancing service quality.
- Adapted quickly to new processes and systems within a fast-paced environment.
Event Coordinator
Self-employeed
07.2017 - 11.2020
- Coordinated logistics for events, ensuring timely setup and execution of activities.
- Developed event timelines, enhancing organization and communication among team members.
- Managed vendor relationships, negotiating contracts to secure optimal services and pricing.
- Implemented feedback systems to assess event success and identify areas for improvement.
- Assisted in promotional efforts, utilizing social media platforms to increase event visibility.
- Created detailed budgets for events, monitoring expenses to maintain financial integrity.
- Coordinated schedules and timelines for events.
Bar Staff Member
Max's Group Of Companies
06.2016 - 03.2017
- Provided exceptional customer service in high-volume bar environment.
- Prepared and served beverages accurately, ensuring consistency with recipes.
- Managed inventory levels, restocking supplies to maintain operational efficiency.
- Assisted in training new staff on bar procedures and equipment usage.
- Maintained cleanliness of work area, adhering to health and safety standards.
- Collaborated with team members to create a positive guest experience.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
Education
Hotel, And Restaurant Management
Datamex Collage of Saint Adeline
Manila, Philippines03-2012
Skills
- Organization
- Complaint handling
- Client education
- Insurance terminology
- Customer service
- Attention to detail
- Microsoft office
- Paperwork processing
Timeline
Event Coordinator
Self-employeed
07.2017 - 11.2020
Bar Staff Member
Max's Group Of Companies
06.2016 - 03.2017
Insurance Customer Service Representative
Concentrix
2021 - 03.2024
Hotel, And Restaurant Management
Datamex Collage of Saint Adeline