JULIE MAE ATHENA
Customer Service Representative
Summary
Experienced professional with a background in hospitality, customer service, and management, possessing over a decade of diverse experience across the food service, cruise line, and real estate industries. Proficient in managing operations, ensuring exceptional guest satisfaction, conducting staff training, and maintaining compliance with health and safety standards. Skilled in tools such as Google Workspace, Microsoft Office Suite, CRM software like Salesforce, and POS systems to optimize workflows and enhance team efficiency. Holds a Bachelor of Science in Nutrition and Dietetics from Catanduanes State University, offering expertise in dietary needs alongside operational knowledge. Notable expertise includes property client management, on-the-ground service excellence for upscale dining experiences, and managerial oversight across dynamic team environments. Seeking roles that leverage operational leadership skills while aiming to contribute effectively to customer engagement strategies or hospitality excellence initiatives.
Overview
16
16
years of professional experience
3
3
Certificates
2
2
Languages
Work History
Restaurant Supervisor/Room Service Operator
Royal Caribbean Group
10.2017 - 03.2025
- Company Overview: (Formerly Royal Caribbean Cruise Lines)
- Work closely with manager and other staff affinity to increase engagement and sales/ revenues as our target (KPI)
- Calls guest by name and interact with them like a family member or friend that they can rely to
- Always pose a positive attitude towards guest and courteous as all times
- Works breakfast, lunch and dinner during seaday and works only breakfast and dinner during port days as deemed necessary by the management
- Does multitasking on each jobs suited or in relation to your job description
- Supervises and monitor food in the room service to check the accuracy and quality of the food delivered and served
- Closely monitors guest with allergies and special needs to avoid serious complications
- Conducts United States Public Health (USPH) cleaning on United States ports to avoid any violation concerning the health of every guest onboard
- Conducts weekly drill to ensure safety and security of all crew and guest onboard the ship
- Works closely with all departments for efficient and effective cruising experience of our guest onboard
- Provide above and beyond cruising experience for our guest by treating them as royalty
- Responsible on the tables you are working with and all individuals working with you such as your assistant waiter
- Informs headwaiter, manager or maître d if anything goes wrong or any issue/ concerns the guest have
- Creates special orders as approved by your headwaiter and chefs
- Punches all food in the POS systems and pick up food inside the galley with your assistant waiter
- Monitor the speed of service delivered to your guest to avoid complaints and always anticipate any guest needs
- Look out for body ques and language guest projects to better provide exceptional service to guest experience
- (Formerly Royal Caribbean Cruise Lines)
Customer Service Representative
Altisource Inc.
04.2016 - 10.2017
- Work closely with manager and other staff affinity to increase engagement of prospect clients looking for ideal house, land or rental house
- Doing outbound calls for customers no longer active less than a month to follow up and check on the status of their property
- Acts a property lister with discretion to the estate agent whenever they are not available
- Calls up customer to discuss properties and needs and assists them in any enquiries, quotes or requirements needed
- Always pose a positive attitude towards customer and courteous as all times
- Act as a bridge between the client and the Realtor on a property situated in the US
Shift Manager
Kenny Rogers Roasters
01.2014 - 03.2016
- Company Overview: Epicurean Partners Exchange Inc
- Works with co-managers to reach targets and implements new rules/ regulations as head office advise
- Handles team positioning e.g., scheduling and handles complaints on delivery and guest
- Acts as Manager in charge of store
- Acts fast on each guest query and concern
- Handles and books party for the increase of sales
- Complement each team member for a job well done
- Ensures foods are safe and each team member follows the standard procedure which the company imposes
- Maintains and monitors high standard of cleanliness and always ready for any mystery guest
- Handles recruitment, training, payroll and screening of desired and qualified team members for the position inside store
- Maintains overall cleanliness and structural figure of the store as maintenance manager and ensure facade are well maintained
- Does cross-inventory and stock control every month-end
- Epicurean Partners Exchange Inc
Customer Service Representative
E-Way Business Inc.
08.2012 - 12.2013
- Work closely with manager and other staff affinity to increase sales with comprising the income of company
- Calls up customer to discuss products and needs and assists them in any enquiries, quotes or order
- Always pose a positive attitude towards customer and courteous as all times
- Create a forecasting monthly and yearly usage of products to track sales of each customer
- Report weekly to manager for any issues and concern regards to customers
- Chases up the courier for delays and expected time of arrival on purchased parcel
Kitchen Supervisor
Chickchat
02.2011 - 07.2011
- Work closely with director and manager to ensure quality food are served to each customers
- Aid director in creating more flavorful products to suit Filipinos' appetite
- Ensures the safety and sanitation of food before, during and after preparation prior to serving
- Supervises the flow of workers movement in a foodservice establishment
- Qualify and call suppliers to purchased items needed
- Negotiate prices with suppliers to come up with a reasonable price
- Formulate nutritional values as directed by DOH to promote nutrition awareness among individuals
- Create and compute selling prices base on percentage food cost and labor cost
- Conducts trainings and demonstration among workers to ensure cleanliness and SOP inside the kitchen premise
- Monitors the shelf life of products after cooking and before dispatching
Nutritionist-Dietitian
Tour Ne Sol Food Services Corporation
01.2010 - 02.2011
- Ensures the safety and sanitation of food before, during and after preparation prior to serving
- Supervises the flow of workers movement in a foodservice establishment
- Counsels and conducts nutrition awareness among Nestle employees through lectures and disease management
- Work closely with Nestle sanitation staff and safety officers to ensure cleanliness and safe food offered to each individual
- Conducts weekly and monthly check up on equipment and utensils and ensures that all areas are clean and organize before leaving the workplace
Nutritionist-Dietitian I
Unciano General Hospital (UGH)
09.2009 - 02.2010
- Application of nutrition principles in clinical setting and educating patients on diet prescribed by a physician
- Responsible in improving the nutritional status of the Filipinos
- Checks and monitor the patients' tolerance on the diet prescribed
- Checks and follows doctors' diet prescription based on the patients' condition
- Coordinate with other health professional for the improvement of patients' status
- Ensures the safety and sanitation of food before, during and after preparation prior to serving
- Supervises the flow of workers movement in a foodservice establishment
- Compute, calculate, analyze and formulate an appropriate menu for the patients' condition based on its nutritional status
Education
Bachelor of Science - Nutrition and Dietetics
Catanduanes State University
Catanduanes04-2009
Skills
Service-oriented skillset
Additional Information
English, a bit Spanish, full-time, Recognized as a top seller for outstanding sales performance.
Certification Statement
I hereby certify that the information indicated herein is true and correct.
Tools And Software Proficiency
- Google Workspace (Docs, Sheets, Calendar, Gmail)
- Microsoft Office (Word, Excel, Outlook)
- CRM Software (Salesforce)
- Social Media Platforms (Facebook, Instagram, WhatsApp)
- POS System
Certification
TEFL Certificate - 2025
Certified Correct
JULIE MAE ATHENA E. SEDILLO
Timeline
TEFL Certificate - 2025
03-2025
Restaurant Training - 2024
06-2024
Restaurant Supervisor/Room Service Operator
Royal Caribbean Group
10.2017 - 03.2025
Customer Service Representative
Altisource Inc.
04.2016 - 10.2017
Shift Manager
Kenny Rogers Roasters
01.2014 - 03.2016
Customer Service Representative
E-Way Business Inc.
08.2012 - 12.2013
Kitchen Supervisor
Chickchat
02.2011 - 07.2011
Nutritionist-Dietitian
Tour Ne Sol Food Services Corporation
01.2010 - 02.2011
Nutritionist-Dietitian I
Unciano General Hospital (UGH)
09.2009 - 02.2010
Licensed Nutritionist-Dietitian
07-2009
Bachelor of Science - Nutrition and Dietetics
Catanduanes State University
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