Juliel Artazo- Lim
Food and Beverage Team Leader
Las Pinas City
Summary
Knowledgeable Food and Beverage Team Leader with solid foundation in managing food and beverage operations. Demonstrated success in streamlining service processes and enhancing guest satisfaction. Proven ability to lead teams and ensure compliance with health and safety standards.
Overview
5
5
Certifications
9
9
years of professional experience
Work History
Food and Beverage Team Leader
Marriott Hotel Manila
01.2023 - 02.2025
- Led, motivated, and trained Food & Beverage team to deliver excellent service and maintain 5 star performance standards.
- Ensured a consistently high standard of customer service by handling guest inquiries, complaints, and feedback promptly and professionally.
- Prepared reports on sales performance, staff productivity, and guest satisfaction, including monitoring feedback on TripAdvisor and other review platforms.
- Organized staff shift schedules and rosters, delegated tasks effectively, and ensured adequate manpower during peak hours.
Waitress, Receptionist and Cashier
Marriott Hotel Manila
03.2016 - 12.2022
- Took and processed customer orders accurately, provided menu recommendations, and handled special requests efficiently.
- Promoted daily specials and upsold menu item.
- Managed phone calls, reservations, and guest inquiries through phone and email.
- Maintained accurate guest records and handled confidential information with discretion.
- Operated POS systems to process cash, credit, and online payments while maintaining accuracy in daily sales reports.
Education
Master of Science - Hotel and Restaurant Management
09.2022
- Thesis Statement: IMPACTS OF HIGH TECH AND HIGH TOUCH APPROACH IN 5 STARHOTELS IN NEWPORT PASAY: BASIS FOR PROPOSEDGUIDELINES FOR IMPROVED GUEST OVERALL EXPERIENCE
Bachelor of Science - Hotel and Restaurant Management
03.2016
- Member of HRM Society, 2012 to 2016.
Secondary Education -
03.2012
Primary Education - undefined
03.2008
Skills
Scheduling and rostering
Operations oversight
Food and beverage operations
Customer service
Service training
Food and beverage service
Sanitation standards
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of Creative Team .
- Achieved 95% Brand Standard Audit Score by training staff service sequence with accuracy and efficiency.
- Consistent Service Awardee for the past 8 years.
Certification
TECHNOLOGICAL INNOVATIONS & TRENDS IN THE F&B INDUSTRY | APRIL 2025 Guest Speaker, Webinar
Timeline
Food and Beverage Team Leader - Marriott Hotel Manila
01.2023 - 02.2025
Waitress, Receptionist and Cashier - Marriott Hotel Manila
03.2016 - 12.2022
SAN GABRIEL ELEM SCHOOL - Primary Education,
PHILIPPINE WOMENS UNIVERSITY - Master of Science, Hotel and Restaurant Management
OUR LADY OF FATIMA UNIVERSITY - Bachelor of Science, Hotel and Restaurant Management
STA. LUCIA HIGHSCHOOL - Secondary Education,