Summary
Overview
Work History
Education
Skills
Timeline
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Julie Ian Aday

Julie Ian Aday

Industrial Engineer
Lipa,Batangas

Summary

Dynamic Customer Service Manager with proven success at Alorica Philippines Inc., specializing in process improvements, team development, and data-driven decision-making. A strong leader and problem-solver dedicated to enhancing operational efficiency, reducing costs, and fostering a collaborative, engaged work culture. Skilled in managing multiple projects, building stakeholder relationships, and adapting quickly to new environments, with a commitment to continuous growth and positive impact.

Overview

21
21
years of professional experience

Work History

Customer Service Manager

Alorica Philippines Inc.
10.2016 - 07.2025
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Ensured compliance with industry regulations and company policies, mitigating potential risks.
  • Led cross-functional teams to achieve company goals, fostering collaboration and communication.
  • Spearheaded continuous improvement projects, resulting in enhanced business performance.
  • Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Developed comprehensive training programs for staff, enhancing team performance and skill sets.
  • Optimized customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.

Boiler Operator

ESPAC
01.2014 - 02.2016
  • Assisted in emergency situations, quickly addressing malfunctions to minimize damage and ensure employee safety.
  • Maintained boiler room log by recording meter and gauge data readings, water test results and quantity of fuel consumed.
  • Managed inventory of spare parts and tools, maintaining an organized workspace for efficient repairs.
  • Monitored heating and cooling system performance through alarms, temperature and pressure differentials.
  • Observed pressure, temperature and draft meters to verify correct operation of automatic combustion control systems, feed water regulators and burners.
  • Observed boiler and auxiliary units to detect malfunctions, change burners and tighten pipes and fittings.
  • Adjusted valves and controls to set specified water level and steam pressure of boiler.
  • Ensured consistent steam production, closely monitoring pressure levels and adjusting accordingly.
  • Maintained compliance with industry regulations, ensuring proper documentation and reporting of all inspections.
  • Increased boiler efficiency by conducting regular maintenance and adjustments to boiler systems.
  • Verified appropriate degree of water softness by maintaining chemical treatment programs and regulating steam flow.
  • Used automatic gas feeds and pumps to fire gas-fed boilers.
  • Enhanced safety protocols by implementing comprehensive training programs for new hires.

Production Machine Operator

Optodev Inc.
06.2004 - 01.2014
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
  • Complied with company and OSHA safety rules and regulations.
  • Assisted in training new operators, sharing knowledge and best practices for optimal performance.
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously, maximizing output while maintaining high-quality standards.
  • Improved product quality with thorough inspections and adjustments to machine settings as needed.
  • Reduced downtime by monitoring machine performance and addressing any concerns promptly.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Maintained accurate production records to ensure proper tracking and reporting of key performance metrics.
  • Actively supported continuous learning opportunities within the team by attending training sessions, sharing learnings with colleagues, and incorporating new knowledge into daily activities.

Education

Bachelor of Science - Industrial Engineering

Manuel S. Enverga University Foundation
Lucena
06-2025

Skills

I am a dedicated professional with expertise in operational excellence, business analysis, and organizational development Skilled in safety management, operations oversight, and organizational structuring, I excel at driving performance improvements and making data-driven decisions My strengths include effective leadership, employee development, and team collaboration, all aimed at enhancing customer relations and service quality Proficient in KPI tracking, performance evaluation, and goal setting, I ensure efficient employee scheduling and payroll administration Committed to continuous improvement, I focus on fostering a positive work environment while delivering exceptional customer service and achieving organizational objectives

Timeline

Customer Service Manager

Alorica Philippines Inc.
10.2016 - 07.2025

Boiler Operator

ESPAC
01.2014 - 02.2016

Production Machine Operator

Optodev Inc.
06.2004 - 01.2014

Bachelor of Science - Industrial Engineering

Manuel S. Enverga University Foundation

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Julie Ian AdayIndustrial Engineer