Juliefer Ortega
Talisay City
Summary
I am a qualified and professional
customer service representative with
five years of experience in the BPO
industry. I mastered high-quality
services by providing excellence in
communication and phone skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TTEC I Philippines
07.2022 - 03.2023
- Took inbound calls for an US service provider, Verizon Account.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisting quest when it comes to concern like billing, device issue, service issue.
Customer Services Representative
Concentrix
01.2019 - 09.2021
- Took inbound calls for an US service provider, Sprint/T-Mobile Account
- Assisting quest when it comes to concern like billing issue, device issue, service issue.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Techmahindra
03.2018 - 11.2018
- Took inbound calls for an US service provider, Verizon Account
- Assisting quest when it comes to concern like billing issue, device issue, service issue.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Bachelor of Science Airline Management, College -
Cebu Aeronautical Technical School
Cebu City, Cebu04.2018
Skills
Customer Service Expert
Strong Communication Skills
Email Management
Proficient Computer Skills
Data Entry
Inbound and Outbound Calls
Eager to meet challenges
Timeline
Customer Service Representative
TTEC I Philippines
07.2022 - 03.2023
Customer Services Representative
Concentrix
01.2019 - 09.2021
Customer Service Representative
Techmahindra
03.2018 - 11.2018
Bachelor of Science Airline Management, College -
Cebu Aeronautical Technical School
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