JULIEFE JALANDONI
BPO Professional
Antipolo City,RIZ
Summary
Experienced call center professional with over a decade of proven success in delivering exceptional customer service. Proficient in leveraging technology to enhance customer interactions, resolve issues efficiently, and manage multiple tasks simultaneously. Dedicated to ensuring a positive customer experience through effective communication and problem-solving skills. Adept at adapting to new technologies and processes to meet the evolving needs of clients and exceed performance expectations.
Overview
14
14
years of professional experience
Work History
Customer Experience Executive
ProbeCx
08.2024 - 12.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handling different concerns through email,phone calls and chat.
Customer Advocacy Specialist
Concentrix
01.2024 - 08.2025
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
- handling customer concern to avoid escalating their concerns to Ombudsman
Customer Experience Executive
Probegroup Phils. (Probe Cx)
10.2020 - 01.2024
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Assisting customers on booking their vehicles finding availability on their specific pick up and drop off.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
Trials Representative
Acquire BPO
11.2019 - 02.2020
- Responded to customer requests for products, services, and company information.
- Offering free advertisement of their service through company social media platform.
Lead Generator
Emapta Versatile Services
04.2018 - 09.2019
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
Appointment Setter
Acquire BPO
05.2016 - 07.2017
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Set up appointments with interested customers according to schedule availability.
- Completed daily cold calling and outreach to build sales pipeline.
Appointment Setter
Fusion BPO Services Inc
01.2012 - 05.2016
- Set appointments with salespeople and potential customers.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Providing benefits about the product we are offering .
Education
Highschool Diploma -
Bagong Nayon II National Highschool
Antipolo City03.2006
Skills
Customer Service
Timeline
Customer Experience Executive
ProbeCx
08.2024 - 12.2025
Customer Advocacy Specialist
Concentrix
01.2024 - 08.2025
Customer Experience Executive
Probegroup Phils. (Probe Cx)
10.2020 - 01.2024
Trials Representative
Acquire BPO
11.2019 - 02.2020
Lead Generator
Emapta Versatile Services
04.2018 - 09.2019
Appointment Setter
Acquire BPO
05.2016 - 07.2017
Appointment Setter
Fusion BPO Services Inc
01.2012 - 05.2016
Highschool Diploma -
Bagong Nayon II National Highschool