Juliebert Pullido
Technical Support Representative
Mabalacat, Pampanga
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Advanced Support I
Uber Center of Excellence Philippines
Mabalacat, Pampanga
04.2022 - 04.2023
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
Technical Support Representative
Support Ninja Inc.
Clark, Angeles City, Pampanga
03.2018 - 11.2021
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to technical support needs for the hard of hearing, blind, and elderly.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests for repair or replacement of equipments.
Technical Support Representative
Majorel
Clark, Angeles City, Pampanga
04.2017 - 02.2018
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to consumer technical support needs for laptops and tablets.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests for repair and replacements.
Telecommunications Specialist
Concentrix
Angeles City, Pampanga
06.2016 - 04.2017
- Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Verified service by re-programming circuits and alarms and conferring with team of engineers.
- Interfaced with local area network and wide area network telecommunications operations on secure compatibility and connectivity matters.
- Recommended and proposed new and advanced equipment and techniques based on performance capabilities, limitations and cost.
Sales Consultant
Sutherland Global Services
Clark, Angeles City, Pampanga
08.2013 - 06.2016
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
Education
Associate of Science - Aircraft Maintenance
06.2010 - 03.2012
High School Diploma -
06.2007 - 03.2008
Skills
Advanced knowledge of Microsoft Office Suite
Basic IT support
Support Ticket System Management
Instructional support
Timeline
Restaurant Advanced Support I - Uber Center of Excellence Philippines
04.2022 - 04.2023
Technical Support Representative - Support Ninja Inc.
03.2018 - 11.2021
Technical Support Representative - Majorel
04.2017 - 02.2018
Telecommunications Specialist - Concentrix
06.2016 - 04.2017
Sales Consultant - Sutherland Global Services
08.2013 - 06.2016
Mondriaan Aura College - Associate of Science, Aircraft Maintenance
06.2010 - 03.2012
Sta. Rita High School - High School Diploma,
06.2007 - 03.2008