Julie Anne Salva Sarillana
Cebu City,CEB
Summary
Experienced Order Management and Scheduling Specialist brings 7+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
16
16
years of professional experience
14
14
years of post-secondary education
Work History
Membership Retention Officer
Cebu Chamber of Commerce
12.2002
- I recruited businesses to join the chamber and did business matching
Training Specialist
Julie’s Franchise Corporation
06.2003
- I was a training specialist who handled behavioral and technical training amongst bakery personnel and franchisees
Customer Care Representative
Convergys Svcs Philippines
12.2004
- I was a customer service representative who handled billing and technical concerns
Sales Representative
Etelecare Global Solutions
11.2005 - 06.2006
- I did outbound sales for an internet company
Admin and Facilities Specialist
Aegis People Support, Teleperformance
07.2006 - 10.2014
- Worked jointly with facilities, security, and housekeeping team for the building upkeep - handled concerns / complains amongst security and housekeeping personnel - monitored ingress/egress of company assets - facilitated the bidding of suppliers - handled food concessionaire concerns - Carry out tasks related to issuance of new/replacement ATMs, IDs, access cards and parking for employees
Support
TRUSTe
10.2014 - 01.2015
- I profred data privacy policies for customer’s website and tailor fit it to their business
Order Management Specialist
Lexmark
03.2015 - 08.2019
- I managed orders from order to delivery
- Making sure that each purchase order provided by customer plus delivery instructions are met
- I ensure that these are processed in a timely manner
- If there are delays / challenges with the order, I make sure to inform the customer to manage expectations.
Scheduling Specialist
Lexmark
08.2019 - Current
- I handle support to the order management team as a liaison to our warehouse in ensuring our orders are being fulfilled and delivered.
Education
Colegio de la Inmaculada Concepcion
01.1988 - 01.1994
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Colegio de la Inmaculada Concepcion
01.1994 - 01.1998
University of San Carlos
01.1998 - 01.2002
Bachelor of Science - Psychology
P. del Rosario St
Skills
Knowledgeable in Microsoft office applications such word (but not limited to), excel and PowerPoint presentationStrong communication and presentation skillsAbility to create workable solutions to challenges that can hinder productivity at workExperienced to conduct refreshers, trainings and updates after assessing the areas that needs reinforcementAdept to translate complex issues and finding simpler processes to reduce or eradicate redundancy
- Custom order management
- Shipping procedures understanding
Cooking and Watching Documentaries
I love to satisfy gastronomical cravings of my family and friends by cooking their requested Filipino dish or dessert. Also, I enjoy watching episodes on flipping houses, amazed how an ugly piece of property can become a beauty.
Timeline
Scheduling Specialist
Lexmark
08.2019 - Current
Order Management Specialist
Lexmark
03.2015 - 08.2019
Support
TRUSTe
10.2014 - 01.2015
Admin and Facilities Specialist
Aegis People Support, Teleperformance
07.2006 - 10.2014
Sales Representative
Etelecare Global Solutions
11.2005 - 06.2006
Customer Care Representative
Convergys Svcs Philippines
12.2004
Training Specialist
Julie’s Franchise Corporation
06.2003
Membership Retention Officer
Cebu Chamber of Commerce
12.2002
University of San Carlos
01.1998 - 01.2002
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Colegio de la Inmaculada Concepcion
01.1994 - 01.1998
Colegio de la Inmaculada Concepcion
01.1988 - 01.1994
Bachelor of Science - Psychology
P. del Rosario St